Online store platform with an AI assistant, Sidekick, that helps you build and run it.
Sales & Customer Support
Gorgias
Customer support inbox for Shopify stores, with an AI agent that answers and sells.
3.9our rating
PaidFrom $10/moWorks with Claude Code
Quick take
- A support inbox built for online stores: every message sits next to the customer's orders, and you can refund or edit orders from the ticket.
- The AI Agent answers common questions and can cancel orders or apply discounts. Each AI conversation costs $0.90 to $1 and also counts as a ticket.
- Plans are priced by tickets a month: Starter $10 for 50, Basic $60 for 300, Pro $360 for 2,000. Paying yearly saves about 17% on Basic and up.
- Strongest on Shopify. It also works with WooCommerce, BigCommerce and Magento, but some of those need a higher plan.
What is Gorgias?
Gorgias is a help desk made for online stores. It pulls every email, live chat, SMS, phone call and social media comment into one inbox, and shows the customer's Shopify orders next to the message. Your team can refund, cancel or edit an order without leaving the ticket.
Its AI Agent answers common questions on its own, like "where's my order?", returns and sizing, and can take actions such as cancelling an order or applying a discount. The Shopping Assistant recommends products in chat to help people buy. Gorgias is built around Shopify first, with WooCommerce, BigCommerce and Magento also supported. Pick it over Zendesk or Freshdesk if you run a store and want your order data and support in one screen.
The catch: you pay per ticket, and every conversation the AI Agent handles costs about $1 and also counts as a ticket, so busy months cost more. Some merchants say the AI took weeks to set up, gave wrong answers at first or closed tickets without replying, so start it on a few simple topics. Support from Gorgias itself gets mixed reviews.
Who's using it, and who it's for
- Online stores
- Shopify brands
- Support teams
- Ecommerce agencies
Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
Key features
Ecommerce inbox
Email, live chat, SMS, voice, Facebook, Instagram and TikTok Shop messages in one place, with the customer's orders beside each one.
Order actions
Refund, cancel, edit or duplicate a Shopify order straight from the ticket.
AI Agent
Answers common questions and takes simple actions in your brand voice, with rules for what it may and may not do.
Shopping Assistant
Recommends products in chat and nudges shoppers towards checkout.
Automations
Rules, saved replies and self-service flows that tag, route and answer tickets without a person.
Revenue reports
Shows how much your support team and AI helped sell, on Pro and up.
How we rate it
3.9 / 5
Our rating
From using the tool ourselves. The average of the five scores.
- Ease of use
- 4.0
- Features
- 4.5
- Output quality
- 3.5
- Value for money
- 3.5
- Speed & reliability
- 4.0
How quickly someone non-technical gets value from it.
How completely it covers its own job, and how well the pieces fit together.
How good the results are before you fix them.
What you get for the price, including the free plan.
How fast it is and how often it falls over.
Gorgias pricing
Which plan should you pick?
Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price.
Prices in USD unless noted, checked 3 November 2026. Vendors change plans often, so confirm on their site before you buy.
Best use cases
Ways Gorgias can slot into your week.
- 1
Clear "where's my order?"
Let the AI Agent look up tracking and reply on its own, so your team only sees the questions that need a person.
- 2
Refund in one click
When a customer asks for a refund, issue it from the ticket without opening Shopify.
- 3
Answer social comments
Reply to Instagram and Facebook comments and DMs from the same inbox as email and chat.
- 4
Sell in chat
Have the Shopping Assistant suggest the right size or product when shoppers ask questions on a product page.
How it fits your tech stack
Gorgias sits beside Shopify as your support hub. It connects to Klaviyo, Recharge, Loop Returns and review apps, so your team sees subscriptions, returns and past emails in each ticket. Tidio is the cheaper option for small stores, and Zendesk suits businesses that don't sell online.
Pros and cons
Pros
- Order details and refunds right inside each ticket
- Built around Shopify, so setup is quick for Shopify stores
- Email, chat, SMS, voice and social in one inbox
- AI Agent can take actions, not only reply
- Revenue reports show what support helped sell
Cons
- Each AI conversation costs about $1 and also counts as a ticket, so you pay twice
- Ticket limits mean busy months like Black Friday cost more
- Some merchants report the AI giving wrong answers or closing tickets early
- Mixed reviews of Gorgias's own customer support
- Less suited to businesses that don't sell online
Gorgias alternatives
The closest alternatives to Gorgias in the library, best rated first.
Intercom
4.2
Best for answering common customer questions automatically
Compare with Gorgias
Attio
4.1
Best for A CRM that fills itself in from email and calendar
Compare with Gorgias
Close
4.1
Best for calling and texting leads straight from the CRM
Compare with Gorgias
Hyperbound
4.1
Best for practising cold calls before going live
Compare with Gorgias
Why it made the list
It's the help desk most Shopify brands use, because it puts order details and actions right inside each support conversation.
Gorgias FAQ
How much does Gorgias cost?
There's no free plan. Paid plans start at $10/mo. Prices checked 3 November 2026 against Gorgias's pricing page.
Is Gorgias free?
No. There's no free plan. Paid plans start at $10/mo.
What is Gorgias best for?
Gorgias is best for answering order, shipping and returns questions for a Shopify store, one inbox for email, chat, SMS and social comments and refunding or editing orders without leaving the ticket. Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
What are the best Gorgias alternatives?
The closest alternatives are Intercom, Attio, Close and Hyperbound. Intercom is best for answering common customer questions automatically.
More tools in Sales & Customer Support
Helpdesk for support teams, with AI agents that answer customers and a copilot for staff.
Live chat for your website with Lyro, an AI agent that answers customer questions.
Customer support inbox, help centre and chat, with the Fin AI agent answering first.