Side-by-side comparison · Sales & Customer Support
Close vs Gorgias
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Overview
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Close | Gorgias |
|---|---|---|
| Overall rating | 4.1Winner | 3.9 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.0 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.0 | 3.5 |
| Value for moneyWhat you get for the price, including the free plan. | 4.0 | 3.5 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Close | Gorgias |
|---|---|---|
| Access & platform | ||
| Free plan | No | No |
| Mobile app | Yes | Yes |
| Desktop app | Yes | No |
| Browser extension | No | No |
| API access | Yes | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | No | Yes |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | Yes | Yes |
| Understands images | – | – |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | No |
| Runs agents or automations | Yes | Yes |
| Learns your brand or style | No | Yes |
| Works in many languages | No | Yes |
| Capabilities score | 7/ 17 | 9/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Close | Gorgias |
|---|---|---|
| Plans | Solo $9/user/mo billed yearly, or $19 monthly One person selling on their own. | Starter $10/mo A small store with a handful of messages. |
Essentials $35/user/mo billed yearly, or $49 monthly Small teams sharing leads. | BasicOur pick $60/mo, or $50/mo billed yearly Growing stores with a small support team. | |
GrowthOur pick $99/user/mo billed yearly, or $109 monthly Teams that want follow-ups and AI on autopilot. | Pro $360/mo, or $300/mo billed yearly Busy stores that want AI and revenue reports. | |
Scale $139/user/mo billed yearly, or $149 monthly High-volume calling teams. | Advanced $900/mo, or $750/mo billed yearly High-volume brands with a dedicated support team. | |
Enterprise Custom Brands with more than 5,000 tickets a month or strict security needs. | ||
| Which plan to pick | Take the 14-day trial, which needs no card. Solo is a bargain if you sell alone and follow up by hand. Growth is where Close earns its price, because that's where automated follow-ups, the power dialer and Chloe in workflows start. Budget a little extra each month for call minutes. | Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price. |
Key features
Pros and cons
| Attribute | Close | Gorgias |
|---|---|---|
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| Cons |
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Who each one is for
| Attribute | Close | Gorgias |
|---|---|---|
| Best for |
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Questions people ask
Which is better, Close or Gorgias?
Close scores highest overall in our ratings (Close 4.1/5 and Gorgias 3.9/5). Close is best for calling and texting leads straight from the CRM and following up leads automatically by email and text. Gorgias is best for answering order, shipping and returns questions for a Shopify store and one inbox for email, chat, SMS and social comments.
Which is cheaper, Close or Gorgias?
Close: There's no free plan. Paid plans start at $9/user/mo. Gorgias: There's no free plan. Paid plans start at $10/mo.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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