Customer support inbox, help centre and chat, with the Fin AI agent answering first.
Sales & Customer Support
Tidio
Live chat for your website with Lyro, an AI agent that answers customer questions.
3.9our rating
FreemiumFrom $0Works with Claude Code
Quick take
- Website chat, a shared inbox and an AI agent called Lyro in one tool, made for small businesses and online stores.
- Lyro learns from your help pages and FAQs, answers questions on its own and hands tricky chats to a person.
- Free plan covers 50 conversations a month. Starter is $24.17/mo and Growth from $49.17/mo billed yearly, about $29 and $59 paid monthly.
- Lyro and Flows cost extra on top of the plan, each with its own monthly cap, so work out your real total before you commit.
What is Tidio?
Tidio puts a chat bubble on your website so visitors can message you, and gives you one inbox for those chats plus email, Messenger, Instagram and WhatsApp. Its AI agent, Lyro, reads your help pages and FAQs and answers customer questions on its own, day or night. When a question is too tricky, it hands the chat to you or opens a ticket for your team.
It's built for small businesses and online stores, especially on Shopify, WordPress and Wix, where you can install it in a few minutes. Flows let you set up simple automations without code, such as offering a discount to someone about to leave the checkout page or asking for an email before a chat starts. Pick Tidio over Intercom or Zendesk if you want something cheaper and quicker to set up, and you don't need a big support team's tools.
The catch: prices add up fast. The plan, Lyro and Flows are each priced separately and each has its own monthly cap, so the price you see first is rarely the price you end up paying. Many long-time users complained after a pricing change in late 2024 raised their bills, and price is still the most common complaint in reviews.
Who's using it, and who it's for
- Online stores
- Small businesses
- Shopify sellers
- Service businesses
Small businesses and online stores that want website chat and an AI agent answering common questions, without a big help desk setup.
Key features
Live chat widget
A chat bubble on your website, with a live list of who is browsing and what page they're on.
Lyro AI agent
Reads your help content and answers customer questions in chat, then hands over to a person when it should.
One shared inbox
Website chat, email, Messenger, Instagram and WhatsApp messages in one place, on desktop and mobile.
Flows
No-code automations, like a discount for someone leaving the checkout or a form that collects emails before a chat.
Help desk tickets
Turn emails and chats into tickets your team can assign, track and answer with saved replies.
Store connections
Installs on Shopify, WordPress, Wix and BigCommerce, and shows order details next to the chat.
How we rate it
3.9 / 5
Our rating
From using the tool ourselves. The average of the five scores.
- Ease of use
- 4.5
- Features
- 4.0
- Output quality
- 3.5
- Value for money
- 3.5
- Speed & reliability
- 4.0
How quickly someone non-technical gets value from it.
How completely it covers its own job, and how well the pieces fit together.
How good the results are before you fix them.
What you get for the price, including the free plan.
How fast it is and how often it falls over.
Tidio pricing
Which plan should you pick?
Start on Free or the 7-day trial, which needs no card. Growth is the plan most stores end up on, then add Lyro once you know how many chats it would handle. Check the price calculator on Tidio's pricing page, because the plan, Lyro and Flows are each billed separately.
Prices in USD unless noted, checked 3 November 2026. Vendors change plans often, so confirm on their site before you buy.
Best use cases
Ways Tidio can slot into your week.
- 1
"Where's my order?"
Let Lyro answer shipping, returns and order status questions so you only see the chats that need you.
- 2
Save abandoned carts
Use a Flow to pop up a discount code when someone is about to leave the checkout page.
- 3
Capture leads after hours
When nobody is online, have the chat collect a name, email and question so you can follow up in the morning.
- 4
Answer Instagram DMs too
Reply to Instagram and Messenger messages from the same inbox as your website chat.
How it fits your tech stack
Tidio sits on your website and shop. It suits stores on Shopify, WooCommerce or Wix that don't need a full help desk. Send leads on to Klaviyo, Mailchimp or HubSpot, and if you outgrow it, Gorgias suits bigger Shopify stores and Intercom suits software companies.
Pros and cons
Pros
- Installs on most website builders in a few minutes
- Free plan and a 7-day trial with no card
- Lyro is quick to train on your existing help pages
- One inbox for chat, email and social messages
- Clean mobile apps for answering on the go
Cons
- The plan, Lyro and Flows are billed separately, so costs climb quickly
- Each part has its own monthly cap, and going over pushes you up a tier
- Long-time users complained about a big price rise in late 2024
- Some reviews mention surprise renewals and slow support on billing
- Thinner reporting and fewer team tools than Zendesk or Intercom
Tidio alternatives
The closest alternatives to Tidio in the library, best rated first.
Intercom
4.2
Best for answering common customer questions automatically
Compare with Tidio
Attio
4.1
Best for A CRM that fills itself in from email and calendar
Compare with Tidio
Close
4.1
Best for calling and texting leads straight from the CRM
Compare with Tidio
Hyperbound
4.1
Best for practising cold calls before going live
Compare with Tidio
Why it made the list
It's one of the most popular live chat tools for small businesses, with a free plan and an AI agent that is quick to train on your own help content.
Tidio FAQ
How much does Tidio cost?
There's a free plan, and paid plans start at $0. Prices checked 3 November 2026 against Tidio's pricing page.
Is Tidio free?
Yes, Tidio has a free option. Start on Free or the 7-day trial, which needs no card. Growth is the plan most stores end up on, then add Lyro once you know how many chats it would handle. Check the price calculator on Tidio's pricing page, because the plan, Lyro and Flows are each billed separately.
What is Tidio best for?
Tidio is best for adding live chat to a Shopify, WordPress or Wix site, Answering FAQs and order questions automatically and one inbox for chat, email, Instagram and Messenger. Small businesses and online stores that want website chat and an AI agent answering common questions, without a big help desk setup.
What are the best Tidio alternatives?
The closest alternatives are Intercom, Attio, Close and Hyperbound. Intercom is best for answering common customer questions automatically.
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