Side-by-side comparison · Sales & Customer Support
Gorgias vs Retell AI
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Pick it if: Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
Pick it if: Service businesses and agencies that want an AI receptionist or phone agent without hiring developers.
Overview
| Attribute | Gorgias | Retell AI |
|---|---|---|
| In one line | Customer support inbox for Shopify stores, with an AI agent that answers and sells. | AI phone agents that answer calls, book appointments and make outbound calls. |
| Pricing model | Paid | Paid |
| Starting price | $10/mo | About $0.07–$0.31/min |
| Free plan | No | No |
| Works with Claude Code | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Gorgias | Retell AI |
|---|---|---|
| Overall rating | 3.9 | 4.1Winner |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 |
| Output qualityHow good the results are before you fix them. | 3.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Gorgias | Retell AI |
|---|---|---|
| Access & platform | ||
| Free plan | No | No |
| Mobile app | Yes | – |
| Desktop app | No | – |
| Browser extension | No | – |
| API access | Yes | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | Yes | Yes |
| Understands images | – | – |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | – |
| Runs agents or automations | Yes | Yes |
| Learns your brand or style | Yes | – |
| Works in many languages | Yes | Yes |
| Capabilities score | 9/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Gorgias | Retell AI |
|---|---|---|
| Plans | Starter $10/mo A small store with a handful of messages. | Pay as you goOur pick About $0.07–$0.31/min Most small businesses and agencies. |
BasicOur pick $60/mo, or $50/mo billed yearly Growing stores with a small support team. | Enterprise Custom High call volumes and compliance needs. | |
Pro $360/mo, or $300/mo billed yearly Busy stores that want AI and revenue reports. | ||
Advanced $900/mo, or $750/mo billed yearly High-volume brands with a dedicated support team. | ||
Enterprise Custom Brands with more than 5,000 tickets a month or strict security needs. | ||
| Which plan to pick | Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price. | Start on pay as you go with the free credits, build one agent for your most common call and test it on your own phone. Talk to sales only once you run thousands of minutes a month. |
Key features
Pros and cons
| Attribute | Gorgias | Retell AI |
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Who each one is for
| Attribute | Gorgias | Retell AI |
|---|---|---|
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Questions people ask
Which is better, Gorgias or Retell AI?
Retell AI scores highest overall in our ratings (Gorgias 3.9/5 and Retell AI 4.1/5). Gorgias is best for answering order, shipping and returns questions for a Shopify store and one inbox for email, chat, SMS and social comments. Retell AI is best for AI receptionist for a small business and booking appointments by phone.
Which is cheaper, Gorgias or Retell AI?
Gorgias: There's no free plan. Paid plans start at $10/mo. Retell AI: There's no free plan. Paid plans start at About $0.07–$0.31/min.
Which is easier to use, Gorgias or Retell AI?
Gorgias rates highest for ease of use in our scores. Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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