Side-by-side comparison · Sales & Customer Support
Gorgias vs Intercom vs Retell AI
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
Pick it if: Online businesses and software companies with a support team that wants an AI agent to take the first pass at every question.
Pick it if: Service businesses and agencies that want an AI receptionist or phone agent without hiring developers.
Intercom scores highest overall, but Retell AI gives you more for your money. Which one is right comes down to what you value most.
Overview
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| In one line | Customer support inbox for Shopify stores, with an AI agent that answers and sells. | Customer support inbox, help centre and chat, with the Fin AI agent answering first. | AI phone agents that answer calls, book appointments and make outbound calls. |
| Pricing model | Paid | Paid | Paid |
| Starting price | $10/mo | $0.99 per outcome | About $0.07–$0.31/min |
| Free plan | No | No | No |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| Overall rating | 3.9 | 4.2Winner | 4.1 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.0 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 5.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 3.5 | 4.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 3.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.5 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | No |
| Mobile app | Yes | Yes | – |
| Desktop app | No | – | – |
| Browser extension | No | – | – |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | Yes | Yes |
| Understands images | – | Yes | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | – |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | Yes | Yes | – |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 9/ 17 | 10/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| Plans | Starter $10/mo A small store with a handful of messages. | Fin on its own $0.99 per outcome, monthly minimum Teams happy with their current helpdesk who want the AI agent only. | Pay as you goOur pick About $0.07–$0.31/min Most small businesses and agencies. |
BasicOur pick $60/mo, or $50/mo billed yearly Growing stores with a small support team. | Essential $29/seat/mo, plus $0.99 per Fin outcome Small teams starting out with live chat and an AI agent. | Enterprise Custom High call volumes and compliance needs. | |
Pro $360/mo, or $300/mo billed yearly Busy stores that want AI and revenue reports. | AdvancedOur pick $85/seat/mo, plus $0.99 per Fin outcome Growing support teams that need automation and several inboxes. | ||
Advanced $900/mo, or $750/mo billed yearly High-volume brands with a dedicated support team. | Expert $132/seat/mo, plus $0.99 per Fin outcome Larger teams with security and multi-brand needs. | ||
Enterprise Custom Brands with more than 5,000 tickets a month or strict security needs. | |||
| Which plan to pick | Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price. | Start the 14-day trial and see how many conversations Fin handles, because that number drives the bill more than seats do. Most teams with more than a couple of agents end up on Advanced for the workflows. If you already run Zendesk or Salesforce and like it, try Fin on its own first. | Start on pay as you go with the free credits, build one agent for your most common call and test it on your own phone. Talk to sales only once you run thousands of minutes a month. |
Key features
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| Standout features |
|
|
|
Pros and cons
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| Pros |
|
|
|
| Cons |
|
|
|
Who each one is for
| Attribute | Gorgias | Intercom | Retell AI |
|---|---|---|---|
| Best for |
|
|
|
| You'll find it used by |
|
|
|
Questions people ask
Which is better, Gorgias, Intercom or Retell AI?
Intercom scores highest overall in our ratings (Gorgias 3.9/5, Intercom 4.2/5 and Retell AI 4.1/5). Gorgias is best for answering order, shipping and returns questions for a Shopify store and one inbox for email, chat, SMS and social comments. Intercom is best for answering common customer questions automatically and website and in-app live chat. Retell AI is best for AI receptionist for a small business and booking appointments by phone.
Which is cheaper, Gorgias, Intercom or Retell AI?
Gorgias: There's no free plan. Paid plans start at $10/mo. Intercom: There's no free plan. Paid plans start at $0.99 per outcome. Retell AI: There's no free plan. Paid plans start at About $0.07–$0.31/min.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
Swap in another tool
More tools from Sales & Customer Support in the library.
