Side-by-side comparison · Sales & Customer Support
Gorgias vs Pipedrive vs Retell AI
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
Pick it if: Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
Pick it if: Service businesses and agencies that want an AI receptionist or phone agent without hiring developers.
Overview
| Attribute | Gorgias | Pipedrive | Retell AI |
|---|---|---|---|
| In one line | Customer support inbox for Shopify stores, with an AI agent that answers and sells. | Simple sales CRM that shows every deal as a card on a board, with an AI sales assistant. | AI phone agents that answer calls, book appointments and make outbound calls. |
| Pricing model | Paid | Paid | Paid |
| Starting price | $10/mo | $14/seat/mo | About $0.07–$0.31/min |
| Free plan | No | No | No |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Gorgias | Pipedrive | Retell AI |
|---|---|---|---|
| Overall rating | 3.9 | 4.1 | 4.1 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.5 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 3.5 | 4.0 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 4.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Gorgias | Pipedrive | Retell AI |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | No |
| Mobile app | Yes | Yes | – |
| Desktop app | No | – | – |
| Browser extension | No | Yes | – |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | – | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | – | Yes |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | – |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | Yes | – | – |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 9/ 17 | 7/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Gorgias | Pipedrive | Retell AI |
|---|---|---|---|
| Plans | Starter $10/mo A small store with a handful of messages. | Lite $14/seat/mo billed yearly, or $24 monthly One person who just needs a pipeline and reminders. | Pay as you goOur pick About $0.07–$0.31/min Most small businesses and agencies. |
BasicOur pick $60/mo, or $50/mo billed yearly Growing stores with a small support team. | GrowthOur pick $39/seat/mo billed yearly, or $49 monthly Small teams who live in their inbox. | Enterprise Custom High call volumes and compliance needs. | |
Pro $360/mo, or $300/mo billed yearly Busy stores that want AI and revenue reports. | Premium $59/seat/mo billed yearly, or $79 monthly Teams that want to capture and score leads too. | ||
Advanced $900/mo, or $750/mo billed yearly High-volume brands with a dedicated support team. | Ultimate $79/seat/mo billed yearly, or $99 monthly Bigger teams that need the highest limits and tighter security. | ||
Enterprise Custom Brands with more than 5,000 tickets a month or strict security needs. | |||
| Which plan to pick | Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price. | Growth is the plan most small teams should start on, because Lite has no proper email sync or automations. Move to Premium if you want web forms and lead scoring without paying for add-ons. Prices exclude tax and vary by country. | Start on pay as you go with the free credits, build one agent for your most common call and test it on your own phone. Talk to sales only once you run thousands of minutes a month. |
Key features
| Attribute | Gorgias | Pipedrive | Retell AI |
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Pros and cons
| Attribute | Gorgias | Pipedrive | Retell AI |
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Who each one is for
| Attribute | Gorgias | Pipedrive | Retell AI |
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Questions people ask
Which is better, Gorgias, Pipedrive or Retell AI?
They tie on our overall rating (Gorgias 3.9/5, Pipedrive 4.1/5 and Retell AI 4.1/5). Gorgias is best for answering order, shipping and returns questions for a Shopify store and one inbox for email, chat, SMS and social comments. Pipedrive is best for tracking deals from first contact to signed and reminders so no lead is forgotten. Retell AI is best for AI receptionist for a small business and booking appointments by phone.
Which is cheaper, Gorgias, Pipedrive or Retell AI?
Gorgias: There's no free plan. Paid plans start at $10/mo. Pipedrive: There's no free plan. Paid plans start at $14/seat/mo. Retell AI: There's no free plan. Paid plans start at About $0.07–$0.31/min.
Which is easier to use, Gorgias, Pipedrive or Retell AI?
Pipedrive rates highest for ease of use in our scores. Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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