Chatbase

Chatbase lets you build an AI support agent without code. Point it at your website, upload PDFs and documents, or paste in text, and it builds a chatbot that answers questions from that material. You add it to your site with a snippet of code, or connect it to WhatsApp, Messenger, Instagram and Slack. It can collect leads, hand a chat to a person, and run simple actions such as booking a meeting or looking up an order once you connect the tools.

Pick Chatbase when you want a decent AI chatbot live on your site in an afternoon and don't need a full helpdesk. Intercom and Zendesk give you inbox, ticketing and reporting as well, at a much higher price. Ada and Sierra are for large companies. Lindy or a custom build suits people who want the bot to do more complex work.

The catch: pricing is based on message credits, and different AI models use different numbers of credits per reply, so busy months can run out early. When credits run out the bot stops answering unless you pay for top-ups ($40 per 1,000). Removing the "Powered by Chatbase" badge costs extra. Users also report weak billing and support responses.

• Small businesses
• Online stores
• Software companies
• Agencies
• Course creators

Small businesses and online stores that want an AI chatbot answering questions on their website without hiring a developer.

• Train on your content

  Learns from your website, PDFs, documents and text you paste in.

• Website widget

  A chat bubble you add to your site with a code snippet, styled to match your brand.

• Actions

  Lets the bot do things like book meetings, capture leads or look up data once you connect tools.

• Messaging channels

  Run the same bot on WhatsApp, Messenger, Instagram and Slack.

• Hand-off and analytics

  Passes chats to a human and shows what customers ask most and how the bot answered.

• Hobby

  $32/mo billed yearly, or $40 monthly

  A small site with light chat traffic.

  • 1 AI agent
  • 700 message credits a month
  • 2 seats
  • 5 actions per agent
• Our pick

  Standard

  $120/mo billed yearly, or $150 monthly

  Businesses with steady daily chats.

  • 4,000 message credits a month
  • 3 seats
  • 8 actions per agent
  • Voice calls, up to 10 at once

• Pro

  $400/mo billed yearly, or $500 monthly

  Busy sites and support teams.

  • 15,000 message credits a month
  • 5 seats
  • 12 actions per agent
  • Up to 20 calls at once

• Enterprise

  Custom

  Larger companies needing security and white-labelling.

  • Custom limits
  • SSO and audit logs
  • White-labelling and SLAs

Prices in USD unless noted, checked 22 October 2026. Vendors change plans often, so confirm on their site before you buy.

Ways Chatbase can slot into your week.

1. 1

   Answer FAQs on your website

   Load your shipping, returns and pricing pages so the bot handles those questions around the clock.

2. 2

   Capture leads after hours

   Have the bot answer product questions and collect name and email from interested visitors.

3. 3

   Help customers on WhatsApp

   Connect the same bot to WhatsApp so customers get answers where they already message you.

4. 4

   Internal help desk

   Train a bot on your staff handbook and policies so the team can ask it instead of a manager.

It adds a chatbot to the website you already have and connects to tools like Zapier, Slack and your calendar. Conversations it can't handle can go to your existing helpdesk or inbox.

The closest alternatives to Chatbase in the library, best rated first.

• 

  Intercom

  4.2

  Best for answering common customer questions automatically

  Compare with Chatbase
• 

  Hyperbound

  4.1

  Best for practising cold calls before going live

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• 

  Retell AI

  4.1

  Best for AI receptionist for a small business

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• 

  Yoodli

  4.1

  Best for rehearsing a pitch or presentation

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