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Sales & Customer Support

Reply.io

Cold email and LinkedIn outreach sequences, plus an AI SDR that writes and replies.

3.7our rating
PaidFrom From $49/user/moWorks with Claude Code

Quick take

  • Solid multichannel outreach: email, LinkedIn, calls and SMS in one sequence, with warm-up and deliverability tools included.
  • Email Volume starts at $49 per user a month billed yearly ($59 monthly). Multichannel is $89 a user billed yearly ($99 monthly) and bundles LinkedIn and calls.
  • Jason AI SDR is a separate plan from $500 a month billed yearly, priced by active contacts.
  • Read the contract terms: auto-renewals, minimum commitments and refused refunds are the most common complaints.

What is Reply.io?

Reply.io runs outbound sales sequences: a series of cold emails, LinkedIn steps, calls and texts sent to a list of prospects, with automatic follow-ups that stop when someone replies. It includes email warm-up and deliverability checks, a small B2B contact database and an AI assistant that writes emails. Its AI SDR, Jason, goes further: it finds prospects, writes personalised sequences, answers replies and books meetings with less hands-on work.

Pick it for cold outreach across email and LinkedIn at a fair price, especially if you are a small sales team or an agency running campaigns for clients. Apollo bundles a much bigger contact database, Outreach suits large sales teams, and Clay is better for building and enriching the lead list first.

The catch: billing complaints come up often in reviews (auto-renewals, minimum terms and hard-to-get refunds), LinkedIn and calling cost extra on the Email Volume plan, and the AI SDR starts at $500 a month. Cold email results still depend on your own domains, list quality and offer.

Who's using it, and who it's for

  • Founders
  • Sales development reps
  • Lead generation agencies
  • Recruiters

Small sales teams, founders and agencies running cold email and LinkedIn outreach.

Key features

  • Multichannel sequences

    Mix emails, LinkedIn visits and messages, calls, SMS and WhatsApp steps, with follow-ups that stop on reply.

  • Deliverability tools

    Email warm-up on every mailbox, spam checks and inbox rotation to keep emails out of spam.

  • Jason AI SDR

    Finds prospects, writes personalised sequences, handles replies and books meetings.

  • AI email writer

    Drafts and rewrites cold emails and follow-ups from a short brief.

  • Contact data

    Search a B2B database for prospects, with a small number of data credits each month.

  • Agency features

    Manage several client workspaces from one account.

How we rate it

3.7 / 5

Our rating

From using the tool ourselves. The average of the five scores.

Ease of use
4.0

How quickly someone non-technical gets value from it.

Features
4.0

How completely it covers its own job, and how well the pieces fit together.

Output quality
3.5

How good the results are before you fix them.

Value for money
3.5

What you get for the price, including the free plan.

Speed & reliability
3.5

How fast it is and how often it falls over.

Reply.io pricing

  • Email Volume

    From $49/user/mo billed yearly, or $59 monthly

    Email-only cold outreach.

    • Unlimited mailboxes and emails with warm-up
    • Priced by active contacts per month
    • LinkedIn ($69) and calls/SMS ($29) per account as add-ons
  • Our pick

    Multichannel

    $89/user/mo billed yearly, or $99 monthly

    Teams running email and LinkedIn together.

    • Email, LinkedIn, calls, SMS and WhatsApp steps
    • Unlimited active contacts
    • Team and channel reports
  • Jason AI SDR

    From $500/mo billed yearly

    Teams wanting AI to run outbound end to end.

    • AI prospecting, writing and reply handling
    • Priced by active contacts (from 1,000)
    • Unlimited users

Which plan should you pick?

Multichannel is the best value if you use LinkedIn at all, since the add-ons on Email Volume quickly cost more. Only look at Jason AI SDR once your manual sequences are already booking meetings.

Prices in USD unless noted, checked 22 October 2026. Vendors change plans often, so confirm on their site before you buy.

Best use cases

Ways Reply.io can slot into your week.

  1. 1

    Book meetings with cold email

    Upload a list, write a three-step email sequence, and let follow-ups go out until people reply.

  2. 2

    Email plus LinkedIn

    View a prospect's LinkedIn profile, send a connection request, then follow up by email a few days later, all in one sequence.

  3. 3

    Run client campaigns

    Agencies set up a workspace per client and report on replies and meetings for each.

  4. 4

    Hand off to the AI SDR

    Give Jason your ideal customer and offer, approve its first emails, and let it handle replies and booking.

How it fits your tech stack

It sits between your lead source (Apollo, Clay or a spreadsheet) and your CRM, sending outreach and pushing replies and meetings back to HubSpot, Salesforce or Pipedrive.

Connects to

  • HubSpot
  • Salesforce
  • Pipedrive
  • Gmail
  • Microsoft Outlook
  • LinkedIn
  • Zapier
  • Calendly

Pros and cons

Pros

  • Email, LinkedIn, calls and SMS in one sequence
  • Warm-up and deliverability tools included
  • Fair price for small teams and agencies
  • AI SDR option when you want less hands-on work

Cons

  • Frequent complaints about auto-renewals, minimum terms and refunds
  • LinkedIn and calls are paid add-ons on the cheaper plan
  • AI SDR is a big price jump and still needs supervising
  • Some users report bugs and emails sent in error

Reply.io alternatives

The closest alternatives to Reply.io in the library, best rated first.

Why it made the list

It is a long-standing, well-rated outreach tool that covers email, LinkedIn and an AI SDR at small-team prices.

Reply.io FAQ

How much does Reply.io cost?

There's no free plan. Paid plans start at From $49/user/mo. Prices checked 22 October 2026 against Reply.io's pricing page.

Is Reply.io free?

No. There's no free plan. Paid plans start at From $49/user/mo.

What is Reply.io best for?

Reply.io is best for cold email campaigns, email plus LinkedIn sequences and agencies running outreach for clients. Small sales teams, founders and agencies running cold email and LinkedIn outreach.

What are the best Reply.io alternatives?

The closest alternatives are Intercom, Hyperbound, Retell AI and Yoodli. Intercom is best for answering common customer questions automatically.

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