Ambient AI that turns doctor–patient conversations into notes inside the hospital EHR.
Productivity & Notes
Heidi
AI medical scribe that listens to a consult and writes the clinical notes and letters.
4.2our rating
Freemium
Quick take
- Talk to your patient, press stop, and a draft note in your template is ready in under a minute.
- The free plan covers one clinician with unlimited transcription and standard templates, which is enough to judge it on real consults.
- Paid plans (Clinician, Practice, Enterprise) no longer show prices on the site. You start a 14-day trial or talk to sales.
- Every note still needs a read-through. Users report occasional missed details, made-up lines and slower support since it grew.
- EHR integration and team data settings sit on the Practice plan, not the single-clinician one.
What is Heidi?
Heidi is an AI scribe for clinicians. You start a session on your phone, computer or the browser extension, talk with the patient as normal, and Heidi turns the conversation into structured notes in the template you choose (SOAP, a GP consult note, a physio assessment and so on). From the same session it can draft referral letters, patient summaries and other documents, and you can ask it follow-up questions about the consult. It was founded in Melbourne and is widely used by Australian GPs, specialists and allied health practitioners, with a growing base in the UK, US and elsewhere.
Pick Heidi if you are a solo clinician or a small practice that wants to start on a free plan and set it up yourself in an afternoon. Abridge is the hospital and health-system option, bought centrally and built into Epic. General meeting note-takers like Granola or Otter are not built for clinical templates, patient records or health privacy rules, so they are the wrong tool here.
The catch: you still have to read and correct every note, because recent user feedback mentions missed details and the odd invented line. Paid pricing is no longer listed on the site (you have to talk to sales or start a trial), and direct sync into your practice software only comes on the practice-level plans.
Who's using it, and who it's for
- GPs
- Specialists
- Psychologists
- Physios and allied health
- Medical practices
GPs, specialists, psychologists and allied health practitioners who spend their evenings writing up notes.
Key features
Ambient scribe
Listens to the consult in the room or on telehealth and writes a structured note when you finish.
Templates
Standard templates for common note types, plus your own templates on paid plans so notes match how you write.
Letters and documents
Turns the same session into referral letters, patient summaries and forms without retyping.
Ask Heidi
Ask questions about the consult or pull evidence-based answers while you work.
Dictation
Dictate notes or letters directly when there is no patient conversation to capture.
Practice controls
Shared templates, data retention settings and EHR integration for clinics on the Practice and Enterprise plans.
How we rate it
4.2 / 5
Our rating
From using the tool ourselves. The average of the five scores.
- Ease of use
- 4.5
- Features
- 4.5
- Output quality
- 4.0
- Value for money
- 4.0
- Speed & reliability
- 4.0
How quickly someone non-technical gets value from it.
How completely it covers its own job, and how well the pieces fit together.
How good the results are before you fix them.
What you get for the price, including the free plan.
How fast it is and how often it falls over.
Heidi pricing
Free
Free
A single clinician trying it on real consults.
- One seat
- Unlimited transcription and standard templates
- Limited dictation, Ask and evidence answers
- Our pick
Clinician
See website (14-day free trial)
A clinician who uses it every day.
- Standard or Max seat with a monthly usage allowance
- Advanced and custom templates
- Patient and session linking, document sharing and coding
Practice
Custom
Clinics with several practitioners.
- Seats for the whole team
- EHR integration add-on
- Team-level data retention settings
Enterprise
Custom
Health services and large groups.
- Custom seat types and usage pool
- Single sign-on and custom hosting
- Dedicated customer success
Which plan should you pick?
Start on Free for a couple of weeks of real consults. If it saves you time every day, trial the Clinician plan; if you need notes to flow into your practice software or want one bill for the clinic, ask about Practice.
Prices in USD unless noted, checked 22 October 2026. Vendors change plans often, so confirm on their site before you buy.
Best use cases
Ways Heidi can slot into your week.
- 1
Finish notes before the next patient
Run Heidi during each consult and review the draft note between appointments instead of after hours.
- 2
Referral letters in one step
After the consult, ask Heidi to draft the specialist referral from the same session, then check and send.
- 3
Allied health assessments
Physios, psychologists and dietitians use their own templates so initial assessments come out in the format they already use.
- 4
Patient-friendly summaries
Generate a plain-language summary of the plan to email or print for the patient.
How it fits your tech stack
It sits next to your practice management software. On the Practice plan it can push notes into supported systems; otherwise you copy the finished note across. Your practice still owns consent, privacy notices and record keeping.
Connects to
- Best Practice
- EMIS
- SystmOne
- Google Chrome
Pros and cons
Pros
- Real free plan that a clinician can use day to day
- Notes follow your own templates, not a generic format
- Letters and summaries come from the same session
- Works on phone, desktop and in the browser
- Built for Australian, UK and US clinical settings
Cons
- Every note needs checking: users report missed details and occasional invented content
- Paid prices are no longer published, and third-party reports suggest they have risen
- EHR sync and organisation-wide privacy agreements only come on Practice and Enterprise
- Recent reviews mention slower support and template bugs as the company has grown
Heidi alternatives
The closest alternatives to Heidi in the library, best rated first.
Granola
4.4
Best for client and sales calls
Compare with Heidi
Wispr Flow
4.4
Best for dictating emails and messages
Compare with Heidi
Notion
4.3
Best for team wikis and documentation
Compare with Heidi
Todoist
4.3
Best for personal task management
Compare with Heidi
Why it made the list
It is one of the most used AI scribes in Australia and the UK, and its free plan lets a clinician try it properly before paying.
Heidi FAQ
How much does Heidi cost?
It's free to use. Prices checked 22 October 2026 against Heidi's pricing page.
Is Heidi free?
Yes, Heidi has a free option. Start on Free for a couple of weeks of real consults. If it saves you time every day, trial the Clinician plan; if you need notes to flow into your practice software or want one bill for the clinic, ask about Practice.
What is Heidi best for?
Heidi is best for writing up consult notes, drafting referral and specialist letters and solo clinicians and small practices. GPs, specialists, psychologists and allied health practitioners who spend their evenings writing up notes.
What are the best Heidi alternatives?
The closest alternatives are Granola, Wispr Flow, Notion and Todoist. Granola is best for client and sales calls.
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