Side-by-side comparison · Productivity & Notes
Abridge vs Heidi vs Smartsheet
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Hospital and health-system leaders choosing an AI scribe for their doctors and nurses.
Pick it if: GPs, specialists, psychologists and allied health practitioners who spend their evenings writing up notes.
Pick it if: Operations, PMO and project teams who think in spreadsheets and need Gantt charts, reports and approvals.
Overview
| Attribute | Abridge | Heidi | Smartsheet |
|---|---|---|---|
| In one line | Turns doctor–patient conversations into notes inside the hospital EHR. | AI medical scribe that listens to a consult and writes the notes and letters. | Spreadsheet-style project tracking with AI for formulas, summaries and dashboards. |
| Pricing model | Paid | Freemium | Paid |
| Starting price | See website | Free | $9/member/mo |
| Free plan | No | Yes | No |
| Works with Claude Code | No | No | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Abridge | Heidi | Smartsheet |
|---|---|---|---|
| Overall rating | 4.2 | 4.2 | 3.7 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.5 | 4.5 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 4.0 | 4.0 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 4.0 | 3.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 3.5 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Abridge | Heidi | Smartsheet |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | Yes | No |
| Mobile app | Yes | Yes | Yes |
| Desktop app | – | Yes | Yes |
| Browser extension | No | Yes | – |
| API access | – | – | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | Yes | Yes |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | – |
| Runs agents or automations | – | – | No |
| Learns your brand or style | – | Yes | – |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 5/ 17 | 10/ 17 | 8/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Abridge | Heidi | Smartsheet |
|---|---|---|---|
| Plans | EnterpriseOur pick Custom Health systems rolling it out across many clinicians. | Free Free A single clinician trying it on real consults. | Pro $9/member/mo billed yearly ($12 monthly) Individuals and small teams of up to 10. |
ClinicianOur pick See website (14-day free trial) A clinician who uses it every day. | BusinessOur pick $19/member/mo billed yearly ($24 monthly) Teams running several projects together. | ||
Practice Custom Clinics with several practitioners. | Enterprise Custom Larger organisations needing admin and security controls. | ||
Enterprise Custom Health services and large groups. | Advanced Work Management Custom PMOs managing large portfolios. | ||
| Which plan to pick | There is only one way to buy it: a contract between your organisation and Abridge. If you are a single clinician or small practice, look at Heidi instead. | Start on Free for a couple of weeks of real consults. If it saves you time every day, trial the Clinician plan; if you need notes to flow into your practice software or want one bill for the clinic, ask about Practice. | Business is where Smartsheet's reporting and approvals pay off for a team. Pro suits one person or a very small team. Use the 30-day trial on a real project before you commit to a yearly plan. |
Key features
| Attribute | Abridge | Heidi | Smartsheet |
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Pros and cons
| Attribute | Abridge | Heidi | Smartsheet |
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Who each one is for
| Attribute | Abridge | Heidi | Smartsheet |
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Questions people ask
Which is better, Abridge, Heidi or Smartsheet?
They tie on our overall rating (Abridge 4.2/5, Heidi 4.2/5 and Smartsheet 3.7/5). Abridge is best for large health systems on Epic and cutting after-hours note writing. Heidi is best for writing up consult notes and drafting referral and specialist letters. Smartsheet is best for Replacing Excel project trackers and gantt charts with dependencies.
Which is cheaper, Abridge, Heidi or Smartsheet?
Abridge: Pricing isn't published; check the vendor's site for a quote. Heidi: It's free to use. Smartsheet: There's no free plan. Paid plans start at $9/member/mo.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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