Side-by-side comparison · Productivity & Notes
Abridge vs Granola vs Heidi
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Hospital and health-system leaders choosing an AI scribe for their doctors and nurses.
Pick it if: Founders, consultants and managers who sit in back-to-back calls and hate the awkward recording bot.
Pick it if: GPs, specialists, psychologists and allied health practitioners who spend their evenings writing up notes.
Overview
| Attribute | Abridge | Granola | Heidi |
|---|---|---|---|
| In one line | Turns doctor–patient conversations into notes inside the hospital EHR. | Takes meeting notes from your computer's audio, so no bot ever joins the call. | AI medical scribe that listens to a consult and writes the notes and letters. |
| Pricing model | Paid | Freemium | Freemium |
| Starting price | See website | $14/user/mo | Free |
| Free plan | No | Yes | Yes |
| Works with Claude Code | No | Yes | No |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Abridge | Granola | Heidi |
|---|---|---|---|
| Overall rating | 4.2 | 4.4Winner | 4.2 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.5 | 5.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 4.5 | 4.0 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 4.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Abridge | Granola | Heidi |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | Yes | Yes |
| Mobile app | Yes | Yes | Yes |
| Desktop app | – | Yes | Yes |
| Browser extension | No | No | Yes |
| API access | – | Yes | – |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | No | Yes |
| Understands images | – | No | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | No |
| Runs agents or automations | – | No | – |
| Learns your brand or style | – | No | Yes |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 5/ 17 | 8/ 17 | 10/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Abridge | Granola | Heidi |
|---|---|---|---|
| Plans | EnterpriseOur pick Custom Health systems rolling it out across many clinicians. | Basic Free Trying it, or anyone who only needs the last month of notes. | Free Free A single clinician trying it on real consults. |
BusinessOur pick $14/user/mo Anyone in regular client or sales calls. | ClinicianOur pick See website (14-day free trial) A clinician who uses it every day. | ||
Enterprise $35/user/mo Companies that need admin control over who records what. | Practice Custom Clinics with several practitioners. | ||
Enterprise Custom Health services and large groups. | |||
| Which plan to pick | There is only one way to buy it: a contract between your organisation and Abridge. If you are a single clinician or small practice, look at Heidi instead. | Start on Basic and see how it fits your week. If you find yourself wanting a call from six weeks ago, that's your signal to move to Business. Enterprise is only for IT-managed rollouts. | Start on Free for a couple of weeks of real consults. If it saves you time every day, trial the Clinician plan; if you need notes to flow into your practice software or want one bill for the clinic, ask about Practice. |
Key features
| Attribute | Abridge | Granola | Heidi |
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Pros and cons
| Attribute | Abridge | Granola | Heidi |
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Who each one is for
| Attribute | Abridge | Granola | Heidi |
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Questions people ask
Which is better, Abridge, Granola or Heidi?
Granola scores highest overall in our ratings (Abridge 4.2/5, Granola 4.4/5 and Heidi 4.2/5). Abridge is best for large health systems on Epic and cutting after-hours note writing. Granola is best for client and sales calls and interviews and one-on-ones. Heidi is best for writing up consult notes and drafting referral and specialist letters.
Which is cheaper, Abridge, Granola or Heidi?
Abridge: Pricing isn't published; check the vendor's site for a quote. Granola: There's a free plan, and paid plans start at $14/user/mo. Heidi: It's free to use.
Which is easier to use, Abridge, Granola or Heidi?
Granola rates highest for ease of use in our scores. Founders, consultants and managers who sit in back-to-back calls and hate the awkward recording bot.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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