Hiver

Hiver turns shared email addresses like support@ or accounts@ into a proper team inbox. Emails can be assigned to a person, tagged, given a due time and discussed with private notes, so nothing gets missed or answered twice. It comes in two versions: Hiver in Gmail, which runs inside the Gmail your team already uses, and Hiver Omni, a separate app that also handles Outlook, live chat, Slack, WhatsApp and phone. Both include AI that drafts replies, answers routine requests on its own, and spots gaps in your help articles.

Pick Hiver when your team lives in Gmail and wants helpdesk features without learning a new tool. It suits customer support, but also finance, HR and operations teams working a shared mailbox. Zendesk and Intercom are stronger for large, multi-channel support teams; Hiver is simpler and cheaper. If you just want AI to sort and draft your own email, Fyxer or Superhuman are better fits.

The catch: users report the Gmail add-on can be glitchy, with slow loading, sync problems and having to log back in. Search and reporting are basic on the lower plan, and the integrations many teams want (CRMs, Shopify, the API) start on Pro. Seats are sold in blocks, from a minimum of two.

• Customer support teams
• Finance and accounts teams
• Operations teams
• Logistics companies
• Agencies

Small and mid-sized teams who answer customers or suppliers from a shared Gmail address and want structure without leaving Gmail.

• Shared inbox in Gmail

  Assign, tag and track emails from a shared address right inside Gmail.

• AI agents

  Answer routine requests end to end and take actions like looking up orders in connected tools.

• AI copilot

  Drafts replies, finds answers and suggests next steps for the person handling an email.

• Collaboration

  Private notes, @mentions and collision alerts so two people don't reply to the same email.

• Hiver Omni

  A standalone app that adds Outlook, live chat, Slack, WhatsApp and voice to the same queue.

• Growth

  $25/user/mo billed yearly, or $35 monthly

  Small teams running one or two shared inboxes.

  • Shared inbox and ticketing
  • AI agents and AI copilot
  • Email, live chat and self-service
  • Rule-based automations and basic reports
• Our pick

  Pro

  $55/user/mo billed yearly, or $65 monthly

  Support teams that need targets and connected tools.

  • SLAs and CSAT surveys
  • Custom reports and dashboards
  • CRM, Shopify and Asana integrations
  • API access and Slack channel support

• Elite

  $85/user/mo billed yearly, or $95 monthly

  Larger teams wanting AI quality checks and tighter security.

  • AI quality scoring of replies
  • Skill-based routing
  • SSO, HIPAA and custom roles
  • Customer sentiment insights

Prices in USD unless noted, checked 22 October 2026. Vendors change plans often, so confirm on their site before you buy.

Ways Hiver can slot into your week.

1. 1

   Run support@ as a team

   Assign each customer email to a person, set a due time and see at a glance what is still open.

2. 2

   Handle supplier and invoice emails

   Give the accounts team a shared queue for invoices and payment queries with notes on each thread.

3. 3

   Draft replies with AI

   Let the copilot write a first reply from your help articles and past answers, then check and send.

4. 4

   Answer routine requests automatically

   Set the AI agent to handle order status or simple how-to questions without a person.

It works inside Google Workspace (or alongside Outlook with Hiver Omni), so the team keeps its email. Higher plans connect it to your CRM, Shopify, Slack and project tools.

The closest alternatives to Hiver in the library, best rated first.

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