Side-by-side comparison · Sales & Customer Support
lemlist vs Pipedrive vs Retell AI
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Founders, agencies and sales reps who reach prospects on email and LinkedIn and want each message to feel personal.
Pick it if: Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
Pick it if: Service businesses and agencies that want an AI receptionist or phone agent without hiring developers.
Overview
| Attribute | lemlist | Pipedrive | Retell AI |
|---|---|---|---|
| In one line | Personalised cold outreach by email, LinkedIn, calls and WhatsApp in one sequence. | Simple sales CRM that shows every deal as a card on a board, with an AI sales assistant. | AI phone agents that answer calls, book appointments and make outbound calls. |
| Pricing model | Paid | Paid | Paid |
| Starting price | From $69/mo | $14/seat/mo | About $0.07–$0.31/min |
| Free plan | No | No | No |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | lemlist | Pipedrive | Retell AI |
|---|---|---|---|
| Overall rating | 3.7 | 4.1 | 4.1 |
| Ease of useHow quickly someone non-technical gets value from it. | 3.5 | 4.5 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 3.5 | 4.0 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 4.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 3.5 | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | lemlist | Pipedrive | Retell AI |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | No |
| Mobile app | No | Yes | – |
| Desktop app | – | – | – |
| Browser extension | Yes | Yes | – |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | – | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | – | Yes |
| Understands images | – | – | – |
| Makes images | – | No | No |
| Makes video | No | No | No |
| Writes code | No | No | – |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | – | – | – |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 7/ 17 | 7/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | lemlist | Pipedrive | Retell AI |
|---|---|---|---|
| Plans | From $69/mo, or $55/mo billed yearly Teams doing email-only outreach. | Lite $14/seat/mo billed yearly, or $24 monthly One person who just needs a pipeline and reminders. | Pay as you goOur pick About $0.07–$0.31/min Most small businesses and agencies. |
MultichannelOur pick $109/user/mo, or $87/user/mo billed yearly Reps who reach prospects on LinkedIn and by phone too. | GrowthOur pick $39/seat/mo billed yearly, or $49 monthly Small teams who live in their inbox. | Enterprise Custom High call volumes and compliance needs. | |
Enterprise Custom Larger teams with security and compliance needs. | Premium $59/seat/mo billed yearly, or $79 monthly Teams that want to capture and score leads too. | ||
Ultimate $79/seat/mo billed yearly, or $99 monthly Bigger teams that need the highest limits and tighter security. | |||
| Which plan to pick | If you only send email, the Email plan is fine, but compare it with Instantly first. Pick Multichannel if LinkedIn or calls are part of how you sell, since that's what lemlist does best. Add the data add-on ($16 a month billed yearly for 2,000 credits) if you need to find emails and phone numbers. The 14-day trial includes Multichannel features and 200 credits. | Growth is the plan most small teams should start on, because Lite has no proper email sync or automations. Move to Premium if you want web forms and lead scoring without paying for add-ons. Prices exclude tax and vary by country. | Start on pay as you go with the free credits, build one agent for your most common call and test it on your own phone. Talk to sales only once you run thousands of minutes a month. |
Key features
| Attribute | lemlist | Pipedrive | Retell AI |
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Pros and cons
| Attribute | lemlist | Pipedrive | Retell AI |
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Who each one is for
| Attribute | lemlist | Pipedrive | Retell AI |
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Questions people ask
Which is better, lemlist, Pipedrive or Retell AI?
They tie on our overall rating (lemlist 3.7/5, Pipedrive 4.1/5 and Retell AI 4.1/5). lemlist is best for sequences that mix email, LinkedIn and calls and personalised cold email with custom images and first lines. Pipedrive is best for tracking deals from first contact to signed and reminders so no lead is forgotten. Retell AI is best for AI receptionist for a small business and booking appointments by phone.
Which is cheaper, lemlist, Pipedrive or Retell AI?
lemlist: There's no free plan. Paid plans start at From $69/mo. Pipedrive: There's no free plan. Paid plans start at $14/seat/mo. Retell AI: There's no free plan. Paid plans start at About $0.07–$0.31/min.
Which is easier to use, lemlist, Pipedrive or Retell AI?
Pipedrive rates highest for ease of use in our scores. Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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