Side-by-side comparison · Sales & Customer Support

Gong vs Outreach

Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.

Best overall

Gong

4.0

Free to start

Details Visit

Outreach

3.7

Free to start

Details Visit

Comparing 2 tools. Add one more if you like.

At a glance

Gong4.0

Best overallEasiest to use

Pick it if: Sales leaders running a team of reps who want to coach from real calls and forecast deals more accurately.

Outreach3.7

Best value

Pick it if: Sales teams at growing and larger companies that want sequences, calls, deals and forecasting in one platform.

Gong scores highest overall, but Outreach gives you more for your money. Which one is right comes down to what you value most.

Overview

Attribute	Gong	Outreach
In one line	Records and analyses sales calls and emails to coach reps and forecast deals.	Sales engagement platform for sequences, calls, deals and forecasting, with AI agents.
Pricing model	Paid	Paid
Starting price	See website	See website
Free plan	No	No
Works with Claude Code	Yes	Yes

Rating breakdown

Our scores out of 5. The higher bar in each row is highlighted.

Attribute	Gong	Outreach
Overall rating	4.0Winner	3.7
Ease of useHow quickly someone non-technical gets value from it.	4.0	3.5
FeaturesHow completely it covers its own job, and how well the pieces fit together.	5.0	4.5
Output qualityHow good the results are before you fix them.	4.5	4.0
Value for moneyWhat you get for the price, including the free plan.	2.5	3.0
Speed & reliabilityHow fast it is and how often it falls over.	4.0	3.5

Feature comparison

A tick means it does this today. A dash means we haven't checked.

Attribute	Gong	Outreach
Access & platform
Free plan	No	No
Mobile app	Yes	Yes
Desktop app	–	–
Browser extension	Yes	Yes
API access	Yes	Yes
Teams & business
Team workspace	Yes	Yes
Enterprise plan or SSO	Yes	Yes
Connects to other apps	Yes	Yes
Open source or self-hosted	No	No
AI abilities
Works with your files	–	–
Understands images	–	–
Makes images	No	No
Makes video	No	No
Writes code	–	–
Runs agents or automations	Yes	Yes
Learns your brand or style	–	–
Works in many languages	Yes	–
Capabilities score	8/ 17	7/ 17

Pricing

Plans as listed on each vendor's site when we last checked. Confirm before you buy.

Attribute	Gong	Outreach
Plans	Platform fee Custom (billed yearly) Every Gong customer pays this, scaled to team size.	Amplify Essentials Custom Teams wanting call insights and coaching first.
	Per-user licenceOur pick Custom per user (billed yearly) Each rep or manager who records and reviews calls.	Amplify CoreOur pick Custom Teams building pipeline with outbound sequences.
	Add-ons (Engage, Forecast, Enable) Custom Teams that want outreach, forecasting or coaching in Gong too.	Amplify Plus Custom Teams wanting outbound, calls and deal management together.
		Amplify Pro Custom Larger sales orgs that forecast in Outreach.
Which plan to pick	Start with the core licence for reps who run customer calls and add Forecast or Engage only once the team uses Gong daily. Push back on bundles and multi-year terms during negotiation.	Most teams buying for outbound should start at Core. Only move up to Plus or Pro if you will actually run deals and forecasts in Outreach rather than your CRM.

Key features

Attribute	Gong	Outreach
Standout features	Call recording and transcripts Deal insights AI summaries and follow-ups Coaching Forecasting Ask anything	Sequences Built-in dialer AI agents Deals and forecasting CRM sync

Pros and cons

Attribute	Gong	Outreach
Pros	Very accurate call analysis and deal warnings Easy for reps: it records and summarises with no extra work Strong coaching tools for managers Wide range of integrations with CRMs and dialers	Covers sequences, calls, deals and forecasting in one platform Strong Salesforce and HubSpot sync AI agents save reps research and writing time Mature reporting for sales managers
Cons	Expensive, with a platform fee on top of per-user licences No public pricing and pressure toward multi-year deals and bundles Renewal price increases are a common complaint Small teams often use only a fraction of the features they pay for	No public pricing, no free plan and yearly contracts Setup and upkeep need a dedicated admin Can feel heavy and cluttered for small teams AI credits add another thing to budget and track

Who each one is for

Attribute	Gong	Outreach
Best for	Coaching reps from real call recordings Spotting at-risk deals early Sales forecasting and pipeline reviews Learning why deals are won or lost	Running outbound sequences across a sales team Daily task lists for reps Pipeline reviews and forecasting AI-drafted, personalised sales emails
You'll find it used by	Sales leaders Account executives Revenue operations Customer success teams	Sales development reps Account executives Sales managers Revenue operations

Questions people ask

Which is better, Gong or Outreach?

Gong scores highest overall in our ratings (Gong 4.0/5 and Outreach 3.7/5). Gong is best for coaching reps from real call recordings and spotting at-risk deals early. Outreach is best for running outbound sequences across a sales team and daily task lists for reps.

Which is cheaper, Gong or Outreach?

Gong: Pricing isn't published; check the vendor's site for a quote. Outreach: Pricing isn't published; check the vendor's site for a quote.

Which is easier to use, Gong or Outreach?

Gong rates highest for ease of use in our scores. Sales leaders running a team of reps who want to coach from real calls and forecast deals more accurately.

Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.

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