Side-by-side comparison · Sales & Customer Support
Gong vs Hiver vs Zendesk
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Sales leaders running a team of reps who want to coach from real calls and forecast deals more accurately.
Pick it if: Small and mid-sized teams who answer customers or suppliers from a shared Gmail address and want structure without leaving Gmail.
Pick it if: Established support teams, especially those handling phone, chat and email at volume across one or more brands.
Gong scores highest overall, but Hiver gives you more for your money. Which one is right comes down to what you value most.
Overview
| Attribute | Gong | Hiver | Zendesk |
|---|---|---|---|
| In one line | Records and analyses sales calls and emails to coach reps and forecast deals. | Shared inbox and helpdesk that runs inside Gmail, with AI that drafts and answers replies. | Helpdesk for support teams, with AI agents that answer customers and a copilot for staff. |
| Pricing model | Paid | Paid | Paid |
| Starting price | See website | $25/user/mo | $19/agent/mo |
| Free plan | No | No | No |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Gong | Hiver | Zendesk |
|---|---|---|---|
| Overall rating | 4.0Winner | 3.9 | 3.6 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.5 | 3.0 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 5.0 | 4.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 3.5 | 3.5 |
| Value for moneyWhat you get for the price, including the free plan. | 2.5 | 4.0 | 3.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 3.5 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Gong | Hiver | Zendesk |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | No |
| Mobile app | Yes | Yes | Yes |
| Desktop app | – | – | – |
| Browser extension | Yes | Yes | – |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | – | Yes |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | – | No | No |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | – | – | – |
| Works in many languages | Yes | – | Yes |
| Capabilities score | 8/ 17 | 7/ 17 | 8/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Gong | Hiver | Zendesk |
|---|---|---|---|
| Plans | Platform fee Custom (billed yearly) Every Gong customer pays this, scaled to team size. | Growth $25/user/mo billed yearly, or $35 monthly Small teams running one or two shared inboxes. | Support Team $19/agent/mo billed yearly, or $25 monthly Small teams that only need email ticketing. |
Per-user licenceOur pick Custom per user (billed yearly) Each rep or manager who records and reviews calls. | ProOur pick $55/user/mo billed yearly, or $65 monthly Support teams that need targets and connected tools. | Suite Team $55/agent/mo billed yearly, or $69 monthly Teams adding live chat, phone and AI agents. | |
Add-ons (Engage, Forecast, Enable) Custom Teams that want outreach, forecasting or coaching in Gong too. | Elite $85/user/mo billed yearly, or $95 monthly Larger teams wanting AI quality checks and tighter security. | Suite ProfessionalOur pick $115/agent/mo billed yearly, or $149 monthly Growing support teams that need skills-based routing and better AI tools. | |
Suite Enterprise Custom Large or regulated support operations. | |||
| Which plan to pick | Start with the core licence for reps who run customer calls and add Forecast or Engage only once the team uses Gong daily. Push back on bundles and multi-year terms during negotiation. | Growth is enough for a small team that just needs a tidy shared inbox with AI help. Choose Pro if you need response-time targets, CRM or Shopify data next to each email, or the API. Voice is an add-on at $30 per seat. | Support Team only makes sense for email-only teams. Most businesses wanting AI and live chat should trial Suite Professional (the trial includes Copilot), then work out how many AI resolutions they will use, because extra resolutions at about $2 each can cost more than the seats. |
Key features
Pros and cons
| Attribute | Gong | Hiver | Zendesk |
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Who each one is for
| Attribute | Gong | Hiver | Zendesk |
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Questions people ask
Which is better, Gong, Hiver or Zendesk?
Gong scores highest overall in our ratings (Gong 4.0/5, Hiver 3.9/5 and Zendesk 3.6/5). Gong is best for coaching reps from real call recordings and spotting at-risk deals early. Hiver is best for running support@ or info@ as a team and assigning and tracking customer emails. Zendesk is best for ticketing for a team of support agents and Phone, chat and email support in one place.
Which is cheaper, Gong, Hiver or Zendesk?
Gong: Pricing isn't published; check the vendor's site for a quote. Hiver: There's no free plan. Paid plans start at $25/user/mo. Zendesk: There's no free plan. Paid plans start at $19/agent/mo.
Which is easier to use, Gong, Hiver or Zendesk?
Hiver rates highest for ease of use in our scores. Small and mid-sized teams who answer customers or suppliers from a shared Gmail address and want structure without leaving Gmail.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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