Side-by-side comparison · Sales & Customer Support
Chatbase vs Hiver vs Retell AI
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Small businesses and online stores that want an AI chatbot answering questions on their website without hiring a developer.
Pick it if: Small and mid-sized teams who answer customers or suppliers from a shared Gmail address and want structure without leaving Gmail.
Pick it if: Service businesses and agencies that want an AI receptionist or phone agent without hiring developers.
Overview
| Attribute | Chatbase | Hiver | Retell AI |
|---|---|---|---|
| In one line | Puts an AI chatbot on your website that answers from your own docs and pages. | Shared inbox and helpdesk that runs inside Gmail, with AI that drafts and answers replies. | AI phone agents that answer calls, book appointments and make outbound calls. |
| Pricing model | Paid | Paid | Paid |
| Starting price | $32/mo | $25/user/mo | About $0.07–$0.31/min |
| Free plan | No | No | No |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Chatbase | Hiver | Retell AI |
|---|---|---|---|
| Overall rating | 3.7 | 3.9 | 4.1Winner |
| Ease of useHow quickly someone non-technical gets value from it. | 4.5 | 4.5 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 3.5 | 4.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 3.5 | 3.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.0 | 4.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 3.5 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Chatbase | Hiver | Retell AI |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | No |
| Mobile app | – | Yes | – |
| Desktop app | – | – | – |
| Browser extension | – | Yes | – |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | – | Yes |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | – |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | Yes | – | – |
| Works in many languages | Yes | – | Yes |
| Capabilities score | 8/ 17 | 7/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Chatbase | Hiver | Retell AI |
|---|---|---|---|
| Plans | Hobby $32/mo billed yearly, or $40 monthly A small site with light chat traffic. | Growth $25/user/mo billed yearly, or $35 monthly Small teams running one or two shared inboxes. | Pay as you goOur pick About $0.07–$0.31/min Most small businesses and agencies. |
StandardOur pick $120/mo billed yearly, or $150 monthly Businesses with steady daily chats. | ProOur pick $55/user/mo billed yearly, or $65 monthly Support teams that need targets and connected tools. | Enterprise Custom High call volumes and compliance needs. | |
Pro $400/mo billed yearly, or $500 monthly Busy sites and support teams. | Elite $85/user/mo billed yearly, or $95 monthly Larger teams wanting AI quality checks and tighter security. | ||
Enterprise Custom Larger companies needing security and white-labelling. | |||
| Which plan to pick | Start on the 7-day trial and watch how fast credits go with your real traffic. Hobby works for a small site; most businesses with daily customer chats need Standard. Each extra agent is $300 a year, and removing the Chatbase badge is $1,188 a year. | Growth is enough for a small team that just needs a tidy shared inbox with AI help. Choose Pro if you need response-time targets, CRM or Shopify data next to each email, or the API. Voice is an add-on at $30 per seat. | Start on pay as you go with the free credits, build one agent for your most common call and test it on your own phone. Talk to sales only once you run thousands of minutes a month. |
Key features
Pros and cons
| Attribute | Chatbase | Hiver | Retell AI |
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Who each one is for
| Attribute | Chatbase | Hiver | Retell AI |
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Questions people ask
Which is better, Chatbase, Hiver or Retell AI?
Retell AI scores highest overall in our ratings (Chatbase 3.7/5, Hiver 3.9/5 and Retell AI 4.1/5). Chatbase is best for Website FAQ and support chatbot and answering questions from your docs and policies. Hiver is best for running support@ or info@ as a team and assigning and tracking customer emails. Retell AI is best for AI receptionist for a small business and booking appointments by phone.
Which is cheaper, Chatbase, Hiver or Retell AI?
Chatbase: There's no free plan. Paid plans start at $32/mo. Hiver: There's no free plan. Paid plans start at $25/user/mo. Retell AI: There's no free plan. Paid plans start at About $0.07–$0.31/min.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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