Side-by-side comparison · Sales & Customer Support
Chatbase vs Gong vs Hiver
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Small businesses and online stores that want an AI chatbot answering questions on their website without hiring a developer.
Pick it if: Sales leaders running a team of reps who want to coach from real calls and forecast deals more accurately.
Pick it if: Small and mid-sized teams who answer customers or suppliers from a shared Gmail address and want structure without leaving Gmail.
Gong scores highest overall, but Hiver gives you more for your money. Which one is right comes down to what you value most.
Overview
| Attribute | Chatbase | Gong | Hiver |
|---|---|---|---|
| In one line | Puts an AI chatbot on your website that answers from your own docs and pages. | Records and analyses sales calls and emails to coach reps and forecast deals. | Shared inbox and helpdesk that runs inside Gmail, with AI that drafts and answers replies. |
| Pricing model | Paid | Paid | Paid |
| Starting price | $32/mo | See website | $25/user/mo |
| Free plan | No | No | No |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Chatbase | Gong | Hiver |
|---|---|---|---|
| Overall rating | 3.7 | 4.0Winner | 3.9 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.5 | 4.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 3.5 | 5.0 | 4.0 |
| Output qualityHow good the results are before you fix them. | 3.5 | 4.5 | 3.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.0 | 2.5 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 3.5 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Chatbase | Gong | Hiver |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | No |
| Mobile app | – | Yes | Yes |
| Desktop app | – | – | – |
| Browser extension | – | Yes | Yes |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | – | – |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | – | No |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | Yes | – | – |
| Works in many languages | Yes | Yes | – |
| Capabilities score | 8/ 17 | 8/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Chatbase | Gong | Hiver |
|---|---|---|---|
| Plans | Hobby $32/mo billed yearly, or $40 monthly A small site with light chat traffic. | Platform fee Custom (billed yearly) Every Gong customer pays this, scaled to team size. | Growth $25/user/mo billed yearly, or $35 monthly Small teams running one or two shared inboxes. |
StandardOur pick $120/mo billed yearly, or $150 monthly Businesses with steady daily chats. | Per-user licenceOur pick Custom per user (billed yearly) Each rep or manager who records and reviews calls. | ProOur pick $55/user/mo billed yearly, or $65 monthly Support teams that need targets and connected tools. | |
Pro $400/mo billed yearly, or $500 monthly Busy sites and support teams. | Add-ons (Engage, Forecast, Enable) Custom Teams that want outreach, forecasting or coaching in Gong too. | Elite $85/user/mo billed yearly, or $95 monthly Larger teams wanting AI quality checks and tighter security. | |
Enterprise Custom Larger companies needing security and white-labelling. | |||
| Which plan to pick | Start on the 7-day trial and watch how fast credits go with your real traffic. Hobby works for a small site; most businesses with daily customer chats need Standard. Each extra agent is $300 a year, and removing the Chatbase badge is $1,188 a year. | Start with the core licence for reps who run customer calls and add Forecast or Engage only once the team uses Gong daily. Push back on bundles and multi-year terms during negotiation. | Growth is enough for a small team that just needs a tidy shared inbox with AI help. Choose Pro if you need response-time targets, CRM or Shopify data next to each email, or the API. Voice is an add-on at $30 per seat. |
Key features
Pros and cons
| Attribute | Chatbase | Gong | Hiver |
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Who each one is for
| Attribute | Chatbase | Gong | Hiver |
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Questions people ask
Which is better, Chatbase, Gong or Hiver?
Gong scores highest overall in our ratings (Chatbase 3.7/5, Gong 4.0/5 and Hiver 3.9/5). Chatbase is best for Website FAQ and support chatbot and answering questions from your docs and policies. Gong is best for coaching reps from real call recordings and spotting at-risk deals early. Hiver is best for running support@ or info@ as a team and assigning and tracking customer emails.
Which is cheaper, Chatbase, Gong or Hiver?
Chatbase: There's no free plan. Paid plans start at $32/mo. Gong: Pricing isn't published; check the vendor's site for a quote. Hiver: There's no free plan. Paid plans start at $25/user/mo.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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