Side-by-side comparison · Sales & Customer Support
Attio vs Decagon vs Intercom
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Startups, small teams and founders who want a CRM that keeps itself up to date and bends to how they work.
Pick it if: Large companies with big support teams that want AI to handle most customer chats, emails and calls.
Pick it if: Online businesses and software companies with a support team that wants an AI agent to take the first pass at every question.
Intercom scores highest overall, but Attio gives you more for your money. Which one is right comes down to what you value most.
Overview
| Attribute | Attio | Decagon | Intercom |
|---|---|---|---|
| In one line | CRM that fills itself in from your email and calendar, with AI agents that research leads. | AI agents that answer customer chats, emails and phone calls for large companies. | Customer support inbox, help centre and chat, with the Fin AI agent answering first. |
| Pricing model | Freemium | Paid | Paid |
| Starting price | $35/seat/mo | See website | $0.99 per outcome |
| Free plan | Yes | No | No |
| Works with Claude Code | Yes | No | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Attio | Decagon | Intercom |
|---|---|---|---|
| Overall rating | 4.1 | 3.9 | 4.2Winner |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 3.0 | 4.0 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 | 5.0 |
| Output qualityHow good the results are before you fix them. | 4.0 | 4.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 4.0 | 3.0 | 3.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.5 | 4.5 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Attio | Decagon | Intercom |
|---|---|---|---|
| Access & platform | |||
| Free plan | Yes | No | No |
| Mobile app | Yes | No | Yes |
| Desktop app | – | No | – |
| Browser extension | Yes | No | – |
| API access | Yes | – | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | Yes | Yes |
| Understands images | – | – | Yes |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | No |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | – | Yes | Yes |
| Works in many languages | – | Yes | Yes |
| Capabilities score | 8/ 17 | 7/ 17 | 10/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Attio | Decagon | Intercom |
|---|---|---|---|
| Plans | Free Free Founders and tiny teams getting started. | EnterpriseOur pick Custom Large companies with high support volume. | Fin on its own $0.99 per outcome, monthly minimum Teams happy with their current helpdesk who want the AI agent only. |
Plus $35/seat/mo billed yearly, or $44 monthly Small teams that need private lists and more email. | Essential $29/seat/mo, plus $0.99 per Fin outcome Small teams starting out with live chat and an AI agent. | ||
ProOur pick $79/seat/mo billed yearly, or $99 monthly Sales teams that call, sequence and report. | AdvancedOur pick $85/seat/mo, plus $0.99 per Fin outcome Growing support teams that need automation and several inboxes. | ||
Enterprise Custom, billed yearly Larger companies with security and admin needs. | Expert $132/seat/mo, plus $0.99 per Fin outcome Larger teams with security and multi-brand needs. | ||
| Which plan to pick | Start free: it's good enough for a founder or a team of three to run their contacts and deals. Plus suits a small team that just needs more room. Go Pro once you want call recording, sequences or proper reporting, and use the 14-day Pro trial to check it's worth it. | There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month. | Start the 14-day trial and see how many conversations Fin handles, because that number drives the bill more than seats do. Most teams with more than a couple of agents end up on Advanced for the workflows. If you already run Zendesk or Salesforce and like it, try Fin on its own first. |
Key features
| Attribute | Attio | Decagon | Intercom |
|---|---|---|---|
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Pros and cons
| Attribute | Attio | Decagon | Intercom |
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Who each one is for
| Attribute | Attio | Decagon | Intercom |
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Questions people ask
Which is better, Attio, Decagon or Intercom?
Intercom scores highest overall in our ratings (Attio 4.1/5, Decagon 3.9/5 and Intercom 4.2/5). Attio is best for A CRM that fills itself in from email and calendar and startups tracking customers, investors and partners in one place. Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Intercom is best for answering common customer questions automatically and website and in-app live chat.
Which is cheaper, Attio, Decagon or Intercom?
Attio: There's a free plan, and paid plans start at $35/seat/mo. Decagon: Pricing isn't published; check the vendor's site for a quote. Intercom: There's no free plan. Paid plans start at $0.99 per outcome.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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