Side-by-side comparison · Sales & Customer Support
Gorgias vs Pipedrive
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Pick it if: Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
Pick it if: Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
Overview
| Attribute | Gorgias | Pipedrive |
|---|---|---|
| In one line | Customer support inbox for Shopify stores, with an AI agent that answers and sells. | Simple sales CRM that shows every deal as a card on a board, with an AI sales assistant. |
| Pricing model | Paid | Paid |
| Starting price | $10/mo | $14/seat/mo |
| Free plan | No | No |
| Works with Claude Code | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Gorgias | Pipedrive |
|---|---|---|
| Overall rating | 3.9 | 4.1Winner |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.0 |
| Output qualityHow good the results are before you fix them. | 3.5 | 4.0 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Gorgias | Pipedrive |
|---|---|---|
| Access & platform | ||
| Free plan | No | No |
| Mobile app | Yes | Yes |
| Desktop app | No | – |
| Browser extension | No | Yes |
| API access | Yes | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | Yes | – |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | Yes | – |
| Understands images | – | – |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | No |
| Runs agents or automations | Yes | Yes |
| Learns your brand or style | Yes | – |
| Works in many languages | Yes | Yes |
| Capabilities score | 9/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Gorgias | Pipedrive |
|---|---|---|
| Plans | Starter $10/mo A small store with a handful of messages. | Lite $14/seat/mo billed yearly, or $24 monthly One person who just needs a pipeline and reminders. |
BasicOur pick $60/mo, or $50/mo billed yearly Growing stores with a small support team. | GrowthOur pick $39/seat/mo billed yearly, or $49 monthly Small teams who live in their inbox. | |
Pro $360/mo, or $300/mo billed yearly Busy stores that want AI and revenue reports. | Premium $59/seat/mo billed yearly, or $79 monthly Teams that want to capture and score leads too. | |
Advanced $900/mo, or $750/mo billed yearly High-volume brands with a dedicated support team. | Ultimate $79/seat/mo billed yearly, or $99 monthly Bigger teams that need the highest limits and tighter security. | |
Enterprise Custom Brands with more than 5,000 tickets a month or strict security needs. | ||
| Which plan to pick | Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price. | Growth is the plan most small teams should start on, because Lite has no proper email sync or automations. Move to Premium if you want web forms and lead scoring without paying for add-ons. Prices exclude tax and vary by country. |
Key features
Pros and cons
| Attribute | Gorgias | Pipedrive |
|---|---|---|
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Who each one is for
| Attribute | Gorgias | Pipedrive |
|---|---|---|
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Questions people ask
Which is better, Gorgias or Pipedrive?
Pipedrive scores highest overall in our ratings (Gorgias 3.9/5 and Pipedrive 4.1/5). Gorgias is best for answering order, shipping and returns questions for a Shopify store and one inbox for email, chat, SMS and social comments. Pipedrive is best for tracking deals from first contact to signed and reminders so no lead is forgotten.
Which is cheaper, Gorgias or Pipedrive?
Gorgias: There's no free plan. Paid plans start at $10/mo. Pipedrive: There's no free plan. Paid plans start at $14/seat/mo.
Which is easier to use, Gorgias or Pipedrive?
Pipedrive rates highest for ease of use in our scores. Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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