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Side-by-side comparison · Sales & Customer Support

Decagon vs Hyperbound vs Yoodli

Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.

Decagon

3.9

Free to start

Hyperbound

4.1

Free to start

Yoodli

4.1

From $8/mo

Comparing 3 tools, the maximum.

At a glance

Pick it if: Large companies with big support teams that want AI to handle most customer chats, emails and calls.

Pick it if: Sales managers and sales training teams onboarding and coaching reps on calls.

Best value

Pick it if: Professionals, founders and sales teams who want to practise pitches, presentations and hard conversations out loud.

Overview

AttributeDecagonHyperboundYoodli
In one lineAI agents that answer customer chats, emails and phone calls for large companies.AI sales role-play: practise cold calls and objections with realistic AI buyers.AI speaking coach: role-play pitches and hard conversations and get feedback on delivery.
Pricing modelPaidFreemiumFreemium
Starting priceSee websiteFree$8/mo
Free plan No Yes Yes
Works with Claude Code No No No

Rating breakdown

Our scores out of 5. The higher bar in each row is highlighted.

AttributeDecagonHyperboundYoodli
Overall rating3.94.14.1
Ease of useHow quickly someone non-technical gets value from it.
3.0
4.5
4.5
FeaturesHow completely it covers its own job, and how well the pieces fit together.
4.5
4.0
4.0
Output qualityHow good the results are before you fix them.
4.5
4.5
4.0
Value for moneyWhat you get for the price, including the free plan.
3.0
3.5
4.0
Speed & reliabilityHow fast it is and how often it falls over.
4.5
4.0
4.0

Feature comparison

A tick means it does this today. A dash means we haven't checked.

AttributeDecagonHyperboundYoodli
Access & platform
Free plan No Yes Yes
Mobile app No––
Desktop app No––
Browser extension No Yes–
API access–––
Teams & business
Team workspace Yes Yes Yes
Enterprise plan or SSO Yes Yes Yes
Connects to other apps Yes Yes Yes
Open source or self-hosted No No No
AI abilities
Works with your files Yes– Yes
Understands images–––
Makes images No No No
Makes video No No No
Writes code No No No
Runs agents or automations Yes Yes–
Learns your brand or style Yes––
Works in many languages Yes– Yes
Capabilities score7/ 176/ 176/ 17

Pricing

Plans as listed on each vendor's site when we last checked. Confirm before you buy.

AttributeDecagonHyperboundYoodli
Plans

EnterpriseOur pick

Custom

Large companies with high support volume.

Free

Free

Trying AI role-play with a few reps.

Starter

Free

Trying it once or twice.

PracticeOur pick

Custom per user

Teams that want reps rehearsing on AI.

ProOur pick

$8/mo billed yearly

Individuals practising most weeks.

Perform

Custom per user

Teams that also want real calls scored and coached.

Advanced

$20/mo billed yearly

Heavy individual users who want privacy.

Business

Custom per seat, billed yearly

Sales and training teams.

Enterprise

Custom

Very large organisations.

Which plan to pickThere's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month.Run the free role-plays with two or three reps first. If they keep using them, Practice covers rehearsal; only pay for Perform if you do not already have Gong or another call recorder.Individuals should take Pro on the yearly plan; it is cheap and ten sessions a week is plenty. Teams wanting their own sales scenarios need Business.

Key features

AttributeDecagonHyperboundYoodli
Standout features
  • Chat, email and voice
  • Agent Operating Procedures
  • Real actions
  • Testing and A/B tests
  • Quality checks
  • Customer insights
  • AI buyer role-plays
  • Custom personas
  • Scorecards
  • Real call scoring
  • Manager dashboards
  • AI role-plays
  • Delivery feedback
  • Upload real recordings
  • Custom rubrics
  • Manager dashboards

Pros and cons

AttributeDecagonHyperboundYoodli
Pros
  • Takes real actions in customer accounts, not only answers
  • Support teams can change how the agent behaves without engineers
  • Strong testing and quality tools before changes go live
  • Handles chat, email and phone in one agent
  • Big-name customers report high resolution rates
  • Very realistic AI buyers that react to what you say
  • Useful free plan with ready-made role-plays
  • Clear scoring that shows reps what to fix
  • Saves managers hours of live role-play
  • Very easy to start: just talk
  • Cheap personal plans
  • Covers pitches, interviews and hard conversations, not only sales
  • Feedback on real recordings, not just practice
Cons
  • Large companies only, with no public pricing, trial or self-serve plan
  • Contracts are reported to start well above $100,000 a year
  • Setup takes weeks and needs your systems connected
  • Most performance figures come from Decagon and its customers
  • No public pricing for team plans
  • Custom personas and scorecards take setup time
  • Built for sales teams, not individuals practising on their own
  • Free plan is only five sessions in total
  • Delivery feedback is general unless you build custom rubrics
  • Team pricing is not public

Who each one is for

AttributeDecagonHyperboundYoodli
Best for
  • Automating support at a large consumer brand
  • AI agents that take real actions in customer accounts
  • Answering phone calls with AI in many languages
  • Support teams that want to change the AI without engineers
  • Practising cold calls before going live
  • Onboarding new sales reps faster
  • Drilling objection handling
  • Scoring calls against a scorecard
  • Rehearsing a pitch or presentation
  • Cutting filler words and rambling
  • Practising tough conversations
  • Sales and onboarding role-plays for teams
You'll find it used by
  • Large consumer brands
  • Fintech companies
  • Travel companies
  • Enterprise support teams
  • Sales development reps
  • Account executives
  • Sales managers
  • Sales enablement teams
  • Sales teams
  • Founders
  • Job seekers
  • Managers
  • Learning and development teams

Questions people ask

Which is better, Decagon, Hyperbound or Yoodli?

They tie on our overall rating (Decagon 3.9/5, Hyperbound 4.1/5 and Yoodli 4.1/5). Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Hyperbound is best for practising cold calls before going live and onboarding new sales reps faster. Yoodli is best for rehearsing a pitch or presentation and cutting filler words and rambling.

Which is cheaper, Decagon, Hyperbound or Yoodli?

Decagon: Pricing isn't published; check the vendor's site for a quote. Hyperbound: It's free to use. Yoodli: There's a free plan, and paid plans start at $8/mo.

How we compare

Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.

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