Side-by-side comparison · Sales & Customer Support
Close vs Decagon vs Hyperbound
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Small sales teams and solo sellers who call and email a lot of leads and want it all in one tool.
Pick it if: Large companies with big support teams that want AI to handle most customer chats, emails and calls.
Pick it if: Sales managers and sales training teams onboarding and coaching reps on calls.
Overview
| Attribute | Close | Decagon | Hyperbound |
|---|---|---|---|
| In one line | Sales CRM with calling, texting and email built in, plus an AI agent that calls leads. | AI agents that answer customer chats, emails and phone calls for large companies. | AI sales role-play: practise cold calls and objections with realistic AI buyers. |
| Pricing model | Paid | Paid | Freemium |
| Starting price | $9/user/mo | See website | Free |
| Free plan | No | No | Yes |
| Works with Claude Code | Yes | No | No |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Close | Decagon | Hyperbound |
|---|---|---|---|
| Overall rating | 4.1 | 3.9 | 4.1 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 3.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 | 4.0 |
| Output qualityHow good the results are before you fix them. | 4.0 | 4.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 4.0 | 3.0 | 3.5 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.5 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Close | Decagon | Hyperbound |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | Yes |
| Mobile app | Yes | No | – |
| Desktop app | Yes | No | – |
| Browser extension | No | No | Yes |
| API access | Yes | – | – |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | No | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | Yes | – |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | No |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | No | Yes | – |
| Works in many languages | No | Yes | – |
| Capabilities score | 7/ 17 | 7/ 17 | 6/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Close | Decagon | Hyperbound |
|---|---|---|---|
| Plans | Solo $9/user/mo billed yearly, or $19 monthly One person selling on their own. | EnterpriseOur pick Custom Large companies with high support volume. | Free Free Trying AI role-play with a few reps. |
Essentials $35/user/mo billed yearly, or $49 monthly Small teams sharing leads. | PracticeOur pick Custom per user Teams that want reps rehearsing on AI. | ||
GrowthOur pick $99/user/mo billed yearly, or $109 monthly Teams that want follow-ups and AI on autopilot. | Perform Custom per user Teams that also want real calls scored and coached. | ||
Scale $139/user/mo billed yearly, or $149 monthly High-volume calling teams. | |||
| Which plan to pick | Take the 14-day trial, which needs no card. Solo is a bargain if you sell alone and follow up by hand. Growth is where Close earns its price, because that's where automated follow-ups, the power dialer and Chloe in workflows start. Budget a little extra each month for call minutes. | There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month. | Run the free role-plays with two or three reps first. If they keep using them, Practice covers rehearsal; only pay for Perform if you do not already have Gong or another call recorder. |
Key features
| Attribute | Close | Decagon | Hyperbound |
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Pros and cons
| Attribute | Close | Decagon | Hyperbound |
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Who each one is for
| Attribute | Close | Decagon | Hyperbound |
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Questions people ask
Which is better, Close, Decagon or Hyperbound?
They tie on our overall rating (Close 4.1/5, Decagon 3.9/5 and Hyperbound 4.1/5). Close is best for calling and texting leads straight from the CRM and following up leads automatically by email and text. Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Hyperbound is best for practising cold calls before going live and onboarding new sales reps faster.
Which is cheaper, Close, Decagon or Hyperbound?
Close: There's no free plan. Paid plans start at $9/user/mo. Decagon: Pricing isn't published; check the vendor's site for a quote. Hyperbound: It's free to use.
Which is easier to use, Close, Decagon or Hyperbound?
Hyperbound rates highest for ease of use in our scores. Sales managers and sales training teams onboarding and coaching reps on calls.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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