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Side-by-side comparison · Sales & Customer Support

Apollo.io vs Decagon vs Hyperbound

Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.

Apollo.io

4.0

From $49/seat/mo

Decagon

3.9

Free to start

Best overall

Hyperbound

4.1

Free to start

Comparing 3 tools, the maximum.

At a glance

Best value

Pick it if: Founders, small sales teams and marketers who need to find B2B contacts and email them.

Pick it if: Large companies with big support teams that want AI to handle most customer chats, emails and calls.

Best overall

Pick it if: Sales managers and sales training teams onboarding and coaching reps on calls.

Hyperbound scores highest overall, but Apollo.io gives you more for your money. Which one is right comes down to what you value most.

Overview

AttributeApollo.ioDecagonHyperbound
In one lineB2B contact database with emails and phone numbers, plus sequences to reach them.AI agents that answer customer chats, emails and phone calls for large companies.AI sales role-play: practise cold calls and objections with realistic AI buyers.
Pricing modelFreemiumPaidFreemium
Starting price$49/seat/moSee websiteFree
Free plan Yes No Yes
Works with Claude Code Yes No No

Rating breakdown

Our scores out of 5. The higher bar in each row is highlighted.

AttributeApollo.ioDecagonHyperbound
Overall rating4.03.94.1Winner
Ease of useHow quickly someone non-technical gets value from it.
4.5
3.0
4.5
FeaturesHow completely it covers its own job, and how well the pieces fit together.
4.5
4.5
4.0
Output qualityHow good the results are before you fix them.
3.0
4.5
4.5
Value for moneyWhat you get for the price, including the free plan.
4.0
3.0
3.5
Speed & reliabilityHow fast it is and how often it falls over.
4.0
4.5
4.0

Feature comparison

A tick means it does this today. A dash means we haven't checked.

AttributeApollo.ioDecagonHyperbound
Access & platform
Free plan Yes No Yes
Mobile app Yes No–
Desktop app– No–
Browser extension Yes No Yes
API access Yes––
Teams & business
Team workspace Yes Yes Yes
Enterprise plan or SSO Yes Yes Yes
Connects to other apps Yes Yes Yes
Open source or self-hosted No No No
AI abilities
Works with your files– Yes–
Understands images–––
Makes images No No No
Makes video No No No
Writes code– No No
Runs agents or automations Yes Yes Yes
Learns your brand or style– Yes–
Works in many languages– Yes–
Capabilities score8/ 177/ 176/ 17

Pricing

Plans as listed on each vendor's site when we last checked. Confirm before you buy.

AttributeApollo.ioDecagonHyperbound
Plans

Free

Free

Founders testing outbound.

EnterpriseOur pick

Custom

Large companies with high support volume.

Free

Free

Trying AI role-play with a few reps.

Basic

$49/seat/mo billed yearly

Individual sellers doing regular outbound.

PracticeOur pick

Custom per user

Teams that want reps rehearsing on AI.

ProfessionalOur pick

$79/seat/mo billed yearly

Full-time reps.

Perform

Custom per user

Teams that also want real calls scored and coached.

Organization

$119/seat/mo billed yearly (min 3 seats)

Sales teams wanting advanced controls.

Which plan to pickStart on Free to check the data covers your market. Basic suits one person prospecting; Professional is worth it if you also call prospects or want AI scoring. Monthly billing costs noticeably more than the yearly prices shown.There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month.Run the free role-plays with two or three reps first. If they keep using them, Practice covers rehearsal; only pay for Perform if you do not already have Gong or another call recorder.

Key features

AttributeApollo.ioDecagonHyperbound
Standout features
  • Contact database
  • Email sequences
  • Chrome extension
  • Dialer and call recording
  • AI research and scoring
  • Enrichment
  • Chat, email and voice
  • Agent Operating Procedures
  • Real actions
  • Testing and A/B tests
  • Quality checks
  • Customer insights
  • AI buyer role-plays
  • Custom personas
  • Scorecards
  • Real call scoring
  • Manager dashboards

Pros and cons

AttributeApollo.ioDecagonHyperbound
Pros
  • Generous free plan for getting started
  • Database and outreach in one tool
  • Much cheaper than ZoomInfo
  • Easy to learn for non-technical users
  • Takes real actions in customer accounts, not only answers
  • Support teams can change how the agent behaves without engineers
  • Strong testing and quality tools before changes go live
  • Handles chat, email and phone in one agent
  • Big-name customers report high resolution rates
  • Very realistic AI buyers that react to what you say
  • Useful free plan with ready-made role-plays
  • Clear scoring that shows reps what to fix
  • Saves managers hours of live role-play
Cons
  • Bounce rates and out-of-date contacts are common complaints
  • Weaker phone and contact data outside the US
  • Credits run out fast and do not roll over
  • Billing disputes and slow support on lower plans
  • Large companies only, with no public pricing, trial or self-serve plan
  • Contracts are reported to start well above $100,000 a year
  • Setup takes weeks and needs your systems connected
  • Most performance figures come from Decagon and its customers
  • No public pricing for team plans
  • Custom personas and scorecards take setup time
  • Built for sales teams, not individuals practising on their own

Who each one is for

AttributeApollo.ioDecagonHyperbound
Best for
  • Finding business emails and phone numbers
  • Building B2B lead lists
  • Simple cold email sequences
  • Cheaper alternative to ZoomInfo
  • Automating support at a large consumer brand
  • AI agents that take real actions in customer accounts
  • Answering phone calls with AI in many languages
  • Support teams that want to change the AI without engineers
  • Practising cold calls before going live
  • Onboarding new sales reps faster
  • Drilling objection handling
  • Scoring calls against a scorecard
You'll find it used by
  • Founders
  • Sales development reps
  • Account executives
  • Marketers
  • Recruiters
  • Large consumer brands
  • Fintech companies
  • Travel companies
  • Enterprise support teams
  • Sales development reps
  • Account executives
  • Sales managers
  • Sales enablement teams

Questions people ask

Which is better, Apollo.io, Decagon or Hyperbound?

Hyperbound scores highest overall in our ratings (Apollo.io 4.0/5, Decagon 3.9/5 and Hyperbound 4.1/5). Apollo.io is best for finding business emails and phone numbers and Building B2B lead lists. Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Hyperbound is best for practising cold calls before going live and onboarding new sales reps faster.

Which is cheaper, Apollo.io, Decagon or Hyperbound?

Apollo.io: There's a free plan, and paid plans start at $49/seat/mo. Decagon: Pricing isn't published; check the vendor's site for a quote. Hyperbound: It's free to use.

How we compare

Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.

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