Side-by-side comparison · Sales & Customer Support
Close vs Gorgias vs Hyperbound
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Small sales teams and solo sellers who call and email a lot of leads and want it all in one tool.
Pick it if: Shopify and ecommerce stores with enough customer messages that they need a proper support inbox and some of the questions answered by AI.
Pick it if: Sales managers and sales training teams onboarding and coaching reps on calls.
Overview
| Attribute | Close | Gorgias | Hyperbound |
|---|---|---|---|
| In one line | Sales CRM with calling, texting and email built in, plus an AI agent that calls leads. | Customer support inbox for Shopify stores, with an AI agent that answers and sells. | AI sales role-play: practise cold calls and objections with realistic AI buyers. |
| Pricing model | Paid | Paid | Freemium |
| Starting price | $9/user/mo | $10/mo | Free |
| Free plan | No | No | Yes |
| Works with Claude Code | Yes | Yes | No |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Close | Gorgias | Hyperbound |
|---|---|---|---|
| Overall rating | 4.1 | 3.9 | 4.1 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 | 4.0 |
| Output qualityHow good the results are before you fix them. | 4.0 | 3.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 4.0 | 3.5 | 3.5 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Close | Gorgias | Hyperbound |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | Yes |
| Mobile app | Yes | Yes | – |
| Desktop app | Yes | No | – |
| Browser extension | No | No | Yes |
| API access | Yes | Yes | – |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | No | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | Yes | – |
| Understands images | – | – | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | No | No |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | No | Yes | – |
| Works in many languages | No | Yes | – |
| Capabilities score | 7/ 17 | 9/ 17 | 6/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Close | Gorgias | Hyperbound |
|---|---|---|---|
| Plans | Solo $9/user/mo billed yearly, or $19 monthly One person selling on their own. | Starter $10/mo A small store with a handful of messages. | Free Free Trying AI role-play with a few reps. |
Essentials $35/user/mo billed yearly, or $49 monthly Small teams sharing leads. | BasicOur pick $60/mo, or $50/mo billed yearly Growing stores with a small support team. | PracticeOur pick Custom per user Teams that want reps rehearsing on AI. | |
GrowthOur pick $99/user/mo billed yearly, or $109 monthly Teams that want follow-ups and AI on autopilot. | Pro $360/mo, or $300/mo billed yearly Busy stores that want AI and revenue reports. | Perform Custom per user Teams that also want real calls scored and coached. | |
Scale $139/user/mo billed yearly, or $149 monthly High-volume calling teams. | Advanced $900/mo, or $750/mo billed yearly High-volume brands with a dedicated support team. | ||
Enterprise Custom Brands with more than 5,000 tickets a month or strict security needs. | |||
| Which plan to pick | Take the 14-day trial, which needs no card. Solo is a bargain if you sell alone and follow up by hand. Growth is where Close earns its price, because that's where automated follow-ups, the power dialer and Chloe in workflows start. Budget a little extra each month for call minutes. | Start the 7-day trial, which needs no card. Basic suits most growing Shopify stores. Turn on the AI Agent once you know your common questions, and budget about $1 for each conversation it handles on top of the ticket price. | Run the free role-plays with two or three reps first. If they keep using them, Practice covers rehearsal; only pay for Perform if you do not already have Gong or another call recorder. |
Key features
| Attribute | Close | Gorgias | Hyperbound |
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Pros and cons
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Who each one is for
| Attribute | Close | Gorgias | Hyperbound |
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Questions people ask
Which is better, Close, Gorgias or Hyperbound?
They tie on our overall rating (Close 4.1/5, Gorgias 3.9/5 and Hyperbound 4.1/5). Close is best for calling and texting leads straight from the CRM and following up leads automatically by email and text. Gorgias is best for answering order, shipping and returns questions for a Shopify store and one inbox for email, chat, SMS and social comments. Hyperbound is best for practising cold calls before going live and onboarding new sales reps faster.
Which is cheaper, Close, Gorgias or Hyperbound?
Close: There's no free plan. Paid plans start at $9/user/mo. Gorgias: There's no free plan. Paid plans start at $10/mo. Hyperbound: It's free to use.
Which is easier to use, Close, Gorgias or Hyperbound?
Hyperbound rates highest for ease of use in our scores. Sales managers and sales training teams onboarding and coaching reps on calls.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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