Side-by-side comparison · Productivity & Notes
Box AI vs Fathom vs Shortwave
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Companies that already keep their contracts and documents in Box and want AI to work on them securely.
Pick it if: Sales and customer-facing teams who want every call recorded and summarised without paying per seat to start.
Pick it if: Busy Gmail and Google Workspace users who want AI to search, sort and draft their email.
Overview
| Attribute | Box AI | Fathom | Shortwave |
|---|---|---|---|
| In one line | Ask questions of, summarise and pull data from your company's Box files. | Records your video calls and sends you a summary, action items and transcript. | AI email app for Gmail that searches, sorts, drafts and acts on your inbox for you. |
| Pricing model | Paid | Freemium | Freemium |
| Starting price | From $5/user/mo | $20/mo | $18/mo |
| Free plan | No | Yes | Yes |
| Works with Claude Code | Yes | Yes | No |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Box AI | Fathom | Shortwave |
|---|---|---|---|
| Overall rating | 3.8 | 4.2 | 4.2 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.5 | 4.0 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.0 | 4.5 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.0 | 3.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.0 | 4.5 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Box AI | Fathom | Shortwave |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | Yes | Yes |
| Mobile app | Yes | – | Yes |
| Desktop app | Yes | Yes | Yes |
| Browser extension | – | – | – |
| API access | Yes | Yes | – |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | – |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | Yes | No | Yes |
| Understands images | Yes | No | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | – | No | – |
| Runs agents or automations | Yes | No | Yes |
| Learns your brand or style | – | No | Yes |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 10/ 17 | 7/ 17 | 9/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Box AI | Fathom | Shortwave |
|---|---|---|---|
| Plans | Business Starter From $5/user/mo billed yearly Small teams that just need file storage. | FreeOur pick Free Anyone who wants every call recorded without paying. | Free Free Trying it on your Gmail inbox. |
Business See website Teams wanting AI on one file at a time. | Premium $20/mo, or $16/mo billed yearly One person who wants the fuller summaries every time. | ProOur pick $18/mo Individuals who use the AI daily. | |
Enterprise See website Companies with compliance needs and light AI use. | Team $19/user/mo, or $15/user/mo billed yearly Small teams sharing calls with each other. | Business $30/seat/mo Teams who share threads and need more AI. | |
Enterprise PlusOur pick Custom, billed yearly Teams that want AI across many files. | Business $34/user/mo, or $25/user/mo billed yearly Sales teams living in a CRM. | Premier $45/seat/mo Heavy users with complex email workflows. | |
Enterprise Advanced Custom Large companies building custom AI agents. | Enterprise Custom Larger organisations needing SSO and rollout help. | Max $120/seat/mo People who live in email all day. | |
| Which plan to pick | If you want Box AI to be genuinely useful, Enterprise Plus is where multi-file questions and Box Agent start. On Business you only get single-file questions and must buy AI units. Ask sales to estimate your AI unit use before signing. | Most people should simply use Free; it covers more than the paid tiers of its rivals. Only move to Team or Business when several people need to search each other's calls or you want notes landing in HubSpot or Salesforce without lifting a finger. | Start on Free for a week to see if you like the app. Pro is enough for most individuals; pick Business only if you share threads with a team. Every paid plan has a 14-day free trial. |
Key features
| Attribute | Box AI | Fathom | Shortwave |
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Pros and cons
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Who each one is for
| Attribute | Box AI | Fathom | Shortwave |
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Questions people ask
Which is better, Box AI, Fathom or Shortwave?
They tie on our overall rating (Box AI 3.8/5, Fathom 4.2/5 and Shortwave 4.2/5). Box AI is best for questions and summaries on long contracts and pulling key fields out of contracts and invoices. Fathom is best for recording sales and client calls and sharing call clips with the team. Shortwave is best for finding old emails by describing them and clearing a cluttered Gmail inbox quickly.
Which is cheaper, Box AI, Fathom or Shortwave?
Box AI: There's no free plan. Paid plans start at From $5/user/mo. Fathom: There's a free plan, and paid plans start at $20/mo. Shortwave: There's a free plan, and paid plans start at $18/mo.
Which is easier to use, Box AI, Fathom or Shortwave?
Fathom rates highest for ease of use in our scores. Sales and customer-facing teams who want every call recorded and summarised without paying per seat to start.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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