Side-by-side comparison · Productivity & Notes
Abridge vs Box AI vs Heidi
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Hospital and health-system leaders choosing an AI scribe for their doctors and nurses.
Pick it if: Companies that already keep their contracts and documents in Box and want AI to work on them securely.
Pick it if: GPs, specialists, psychologists and allied health practitioners who spend their evenings writing up notes.
Overview
| Attribute | Abridge | Box AI | Heidi |
|---|---|---|---|
| In one line | Turns doctor–patient conversations into notes inside the hospital EHR. | Ask questions of, summarise and pull data from your company's Box files. | AI medical scribe that listens to a consult and writes the notes and letters. |
| Pricing model | Paid | Paid | Freemium |
| Starting price | See website | From $5/user/mo | Free |
| Free plan | No | No | Yes |
| Works with Claude Code | No | Yes | No |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Abridge | Box AI | Heidi |
|---|---|---|---|
| Overall rating | 4.2 | 3.8 | 4.2 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.5 | 4.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 4.0 | 4.0 |
| Value for moneyWhat you get for the price, including the free plan. | 3.5 | 3.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Abridge | Box AI | Heidi |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | Yes |
| Mobile app | Yes | Yes | Yes |
| Desktop app | – | Yes | Yes |
| Browser extension | No | – | Yes |
| API access | – | Yes | – |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | Yes | Yes |
| Understands images | – | Yes | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | No | – | No |
| Runs agents or automations | – | Yes | – |
| Learns your brand or style | – | – | Yes |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 5/ 17 | 10/ 17 | 10/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Abridge | Box AI | Heidi |
|---|---|---|---|
| Plans | EnterpriseOur pick Custom Health systems rolling it out across many clinicians. | Business Starter From $5/user/mo billed yearly Small teams that just need file storage. | Free Free A single clinician trying it on real consults. |
Business See website Teams wanting AI on one file at a time. | ClinicianOur pick See website (14-day free trial) A clinician who uses it every day. | ||
Enterprise See website Companies with compliance needs and light AI use. | Practice Custom Clinics with several practitioners. | ||
Enterprise PlusOur pick Custom, billed yearly Teams that want AI across many files. | Enterprise Custom Health services and large groups. | ||
Enterprise Advanced Custom Large companies building custom AI agents. | |||
| Which plan to pick | There is only one way to buy it: a contract between your organisation and Abridge. If you are a single clinician or small practice, look at Heidi instead. | If you want Box AI to be genuinely useful, Enterprise Plus is where multi-file questions and Box Agent start. On Business you only get single-file questions and must buy AI units. Ask sales to estimate your AI unit use before signing. | Start on Free for a couple of weeks of real consults. If it saves you time every day, trial the Clinician plan; if you need notes to flow into your practice software or want one bill for the clinic, ask about Practice. |
Key features
| Attribute | Abridge | Box AI | Heidi |
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Pros and cons
| Attribute | Abridge | Box AI | Heidi |
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Who each one is for
| Attribute | Abridge | Box AI | Heidi |
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Questions people ask
Which is better, Abridge, Box AI or Heidi?
They tie on our overall rating (Abridge 4.2/5, Box AI 3.8/5 and Heidi 4.2/5). Abridge is best for large health systems on Epic and cutting after-hours note writing. Box AI is best for questions and summaries on long contracts and pulling key fields out of contracts and invoices. Heidi is best for writing up consult notes and drafting referral and specialist letters.
Which is cheaper, Abridge, Box AI or Heidi?
Abridge: Pricing isn't published; check the vendor's site for a quote. Box AI: There's no free plan. Paid plans start at From $5/user/mo. Heidi: It's free to use.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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