Side-by-side comparison · Sales & Customer Support
Pipedrive vs Tidio
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Pick it if: Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.
Pick it if: Small businesses and online stores that want website chat and an AI agent answering common questions, without a big help desk setup.
Overview
| Attribute | Pipedrive | Tidio |
|---|---|---|
| In one line | Simple sales CRM that shows every deal as a card on a board, with an AI sales assistant. | Live chat for your website with Lyro, an AI agent that answers customer questions. |
| Pricing model | Paid | Freemium |
| Starting price | $14/seat/mo | $0 |
| Free plan | No | Yes |
| Works with Claude Code | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Pipedrive | Tidio |
|---|---|---|
| Overall rating | 4.1Winner | 3.9 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.5 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.0 | 4.0 |
| Output qualityHow good the results are before you fix them. | 4.0 | 3.5 |
| Value for moneyWhat you get for the price, including the free plan. | 4.0 | 3.5 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Pipedrive | Tidio |
|---|---|---|
| Access & platform | ||
| Free plan | No | Yes |
| Mobile app | Yes | Yes |
| Desktop app | – | Yes |
| Browser extension | Yes | Yes |
| API access | Yes | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | – | Yes |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | – | Yes |
| Understands images | – | – |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | No |
| Runs agents or automations | Yes | Yes |
| Learns your brand or style | – | Yes |
| Works in many languages | Yes | Yes |
| Capabilities score | 7/ 17 | 12/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Pipedrive | Tidio |
|---|---|---|
| Plans | Lite $14/seat/mo billed yearly, or $24 monthly One person who just needs a pipeline and reminders. | Free $0 Trying Tidio on a small site. |
GrowthOur pick $39/seat/mo billed yearly, or $49 monthly Small teams who live in their inbox. | Starter $24.17/mo billed yearly, about $29 monthly A small business answering chats by hand. | |
Premium $59/seat/mo billed yearly, or $79 monthly Teams that want to capture and score leads too. | GrowthOur pick From $49.17/mo billed yearly, about $59 monthly Busy stores with a few people in the inbox. | |
Ultimate $79/seat/mo billed yearly, or $99 monthly Bigger teams that need the highest limits and tighter security. | Plus From $300/mo plus usage Growing teams that need more control and lower usage rates. | |
Premium Custom Larger businesses that want Lyro managed for them. | ||
| Which plan to pick | Growth is the plan most small teams should start on, because Lite has no proper email sync or automations. Move to Premium if you want web forms and lead scoring without paying for add-ons. Prices exclude tax and vary by country. | Start on Free or the 7-day trial, which needs no card. Growth is the plan most stores end up on, then add Lyro once you know how many chats it would handle. Check the price calculator on Tidio's pricing page, because the plan, Lyro and Flows are each billed separately. |
Key features
Pros and cons
| Attribute | Pipedrive | Tidio |
|---|---|---|
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Who each one is for
| Attribute | Pipedrive | Tidio |
|---|---|---|
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Questions people ask
Which is better, Pipedrive or Tidio?
Pipedrive scores highest overall in our ratings (Pipedrive 4.1/5 and Tidio 3.9/5). Pipedrive is best for tracking deals from first contact to signed and reminders so no lead is forgotten. Tidio is best for adding live chat to a Shopify, WordPress or Wix site and Answering FAQs and order questions automatically.
Which is cheaper, Pipedrive or Tidio?
Pipedrive: There's no free plan. Paid plans start at $14/seat/mo. Tidio: There's a free plan, and paid plans start at $0.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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