Side-by-side comparison · Sales & Customer Support
Gong vs Intercom vs Salesforce Agentforce
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 3 tools, the maximum.
At a glance
Pick it if: Sales leaders running a team of reps who want to coach from real calls and forecast deals more accurately.
Pick it if: Online businesses and software companies with a support team that wants an AI agent to take the first pass at every question.
Pick it if: Mid-size and larger businesses already on Salesforce that want AI agents handling customer questions and routine sales work.
Overview
| Attribute | Gong | Intercom | Salesforce Agentforce |
|---|---|---|---|
| In one line | Records and analyses sales calls and emails to coach reps and forecast deals. | Customer support inbox, help centre and chat, with the Fin AI agent answering first. | Salesforce's AI agents that answer customers and help sales reps inside Salesforce CRM. |
| Pricing model | Paid | Paid | Paid |
| Starting price | See website | $0.99 per outcome | $500 per 100 |
| Free plan | No | No | Yes |
| Works with Claude Code | Yes | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Gong | Intercom | Salesforce Agentforce |
|---|---|---|---|
| Overall rating | 4.0 | 4.2Winner | 3.3 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.0 | 2.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 5.0 | 5.0 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 4.5 | 3.5 |
| Value for moneyWhat you get for the price, including the free plan. | 2.5 | 3.0 | 2.5 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.0 | 4.5 | 3.5 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Gong | Intercom | Salesforce Agentforce |
|---|---|---|---|
| Access & platform | |||
| Free plan | No | No | Yes |
| Mobile app | Yes | Yes | Yes |
| Desktop app | – | – | – |
| Browser extension | Yes | – | – |
| API access | Yes | Yes | Yes |
| Teams & business | |||
| Team workspace | Yes | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes | Yes |
| Connects to other apps | Yes | Yes | Yes |
| Open source or self-hosted | No | No | No |
| AI abilities | |||
| Works with your files | – | Yes | Yes |
| Understands images | – | Yes | – |
| Makes images | No | No | No |
| Makes video | No | No | No |
| Writes code | – | No | – |
| Runs agents or automations | Yes | Yes | Yes |
| Learns your brand or style | – | Yes | Yes |
| Works in many languages | Yes | Yes | Yes |
| Capabilities score | 8/ 17 | 10/ 17 | 10/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Gong | Intercom | Salesforce Agentforce |
|---|---|---|---|
| Plans | Platform fee Custom (billed yearly) Every Gong customer pays this, scaled to team size. | Fin on its own $0.99 per outcome, monthly minimum Teams happy with their current helpdesk who want the AI agent only. | Salesforce Foundations Free Existing Salesforce customers who want to try agents. |
Per-user licenceOur pick Custom per user (billed yearly) Each rep or manager who records and reviews calls. | Essential $29/seat/mo, plus $0.99 per Fin outcome Small teams starting out with live chat and an AI agent. | Flex CreditsOur pick $500 per 100,000 credits Businesses paying per action an agent takes. | |
Add-ons (Engage, Forecast, Enable) Custom Teams that want outreach, forecasting or coaching in Gong too. | AdvancedOur pick $85/seat/mo, plus $0.99 per Fin outcome Growing support teams that need automation and several inboxes. | Conversations $2 per conversation Customer-facing agents where you want a simple per-chat price. | |
Expert $132/seat/mo, plus $0.99 per Fin outcome Larger teams with security and multi-brand needs. | Agentforce add-ons From $125/user/mo Teams wanting AI help for every rep or agent seat. | ||
Agentforce 1 editions From $550/user/mo Large Salesforce customers buying the full bundle. | |||
| Which plan to pick | Start with the core licence for reps who run customer calls and add Forecast or Engage only once the team uses Gong daily. Push back on bundles and multi-year terms during negotiation. | Start the 14-day trial and see how many conversations Fin handles, because that number drives the bill more than seats do. Most teams with more than a couple of agents end up on Advanced for the workflows. If you already run Zendesk or Salesforce and like it, try Fin on its own first. | Start with the free Foundations tier to prove one agent works, then move to Flex Credits so you pay only for what agents actually do. Per-user add-ons and Agentforce 1 editions are for large teams that have already proven the value. |
Key features
| Attribute | Gong | Intercom | Salesforce Agentforce |
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Pros and cons
| Attribute | Gong | Intercom | Salesforce Agentforce |
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Who each one is for
| Attribute | Gong | Intercom | Salesforce Agentforce |
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Questions people ask
Which is better, Gong, Intercom or Salesforce Agentforce?
Intercom scores highest overall in our ratings (Gong 4.0/5, Intercom 4.2/5 and Salesforce Agentforce 3.3/5). Gong is best for coaching reps from real call recordings and spotting at-risk deals early. Intercom is best for answering common customer questions automatically and website and in-app live chat. Salesforce Agentforce is best for salesforce customers adding AI to support and answering common customer questions 24/7.
Which is cheaper, Gong, Intercom or Salesforce Agentforce?
Gong: Pricing isn't published; check the vendor's site for a quote. Intercom: There's no free plan. Paid plans start at $0.99 per outcome. Salesforce Agentforce: There's a free plan, and paid plans start at $500 per 100.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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