Side-by-side comparison · Sales & Customer Support

Close vs Decagon

Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.

Best overall

4.1

From $9/user/mo

Details Visit

Decagon

3.9

Free to start

Details Visit

Comparing 2 tools. Add one more if you like.

At a glance

Close4.1

Best overallBest valueEasiest to use

Pick it if: Small sales teams and solo sellers who call and email a lot of leads and want it all in one tool.

Decagon3.9

Pick it if: Large companies with big support teams that want AI to handle most customer chats, emails and calls.

Overview

Attribute	Close	Decagon
In one line	Sales CRM with calling, texting and email built in, plus an AI agent that calls leads.	AI agents that answer customer chats, emails and phone calls for large companies.
Pricing model	Paid	Paid
Starting price	$9/user/mo	See website
Free plan	No	No
Works with Claude Code	Yes	No

Rating breakdown

Our scores out of 5. The higher bar in each row is highlighted.

Attribute	Close	Decagon
Overall rating	4.1Winner	3.9
Ease of useHow quickly someone non-technical gets value from it.	4.0	3.0
FeaturesHow completely it covers its own job, and how well the pieces fit together.	4.5	4.5
Output qualityHow good the results are before you fix them.	4.0	4.5
Value for moneyWhat you get for the price, including the free plan.	4.0	3.0
Speed & reliabilityHow fast it is and how often it falls over.	4.0	4.5

Feature comparison

A tick means it does this today. A dash means we haven't checked.

Attribute	Close	Decagon
Access & platform
Free plan	No	No
Mobile app	Yes	No
Desktop app	Yes	No
Browser extension	No	No
API access	Yes	–
Teams & business
Team workspace	Yes	Yes
Enterprise plan or SSO	No	Yes
Connects to other apps	Yes	Yes
Open source or self-hosted	No	No
AI abilities
Works with your files	Yes	Yes
Understands images	–	–
Makes images	No	No
Makes video	No	No
Writes code	No	No
Runs agents or automations	Yes	Yes
Learns your brand or style	No	Yes
Works in many languages	No	Yes
Capabilities score	7/ 17	7/ 17

Pricing

Plans as listed on each vendor's site when we last checked. Confirm before you buy.

Attribute	Close	Decagon
Plans	Solo $9/user/mo billed yearly, or $19 monthly One person selling on their own.	EnterpriseOur pick Custom Large companies with high support volume.
	Essentials $35/user/mo billed yearly, or $49 monthly Small teams sharing leads.
	GrowthOur pick $99/user/mo billed yearly, or $109 monthly Teams that want follow-ups and AI on autopilot.
	Scale $139/user/mo billed yearly, or $149 monthly High-volume calling teams.
Which plan to pick	Take the 14-day trial, which needs no card. Solo is a bargain if you sell alone and follow up by hand. Growth is where Close earns its price, because that's where automated follow-ups, the power dialer and Chloe in workflows start. Budget a little extra each month for call minutes.	There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month.

Key features

Attribute	Close	Decagon
Standout features	Built-in calling and texting Chloe AI agent Power and predictive dialers Email and text sequences Two-way email sync AI summaries	Chat, email and voice Agent Operating Procedures Real actions Testing and A/B tests Quality checks Customer insights

Pros and cons

Attribute	Close	Decagon
Pros	Calling, texting and email built in, with everything logged Solo plan is one of the cheapest proper CRMs around Chloe can call and qualify leads without hiring a rep Fast to learn compared with Salesforce or HubSpot Official MCP connector for Claude	Takes real actions in customer accounts, not only answers Support teams can change how the agent behaves without engineers Strong testing and quality tools before changes go live Handles chat, email and phone in one agent Big-name customers report high resolution rates
Cons	Calls and texts are billed on top of the plan Automations and the power dialer need Growth, which is a big jump from Essentials Chloe launched for US and Canadian numbers in English only Less suited to marketing or businesses that rarely pick up the phone	Large companies only, with no public pricing, trial or self-serve plan Contracts are reported to start well above $100,000 a year Setup takes weeks and needs your systems connected Most performance figures come from Decagon and its customers

Who each one is for

Attribute	Close	Decagon
Best for	Calling and texting leads straight from the CRM Following up leads automatically by email and text Having AI call and qualify new leads Small inside sales teams and solo sellers	Automating support at a large consumer brand AI agents that take real actions in customer accounts Answering phone calls with AI in many languages Support teams that want to change the AI without engineers
You'll find it used by	Small sales teams Solo founders Agencies Inside sales reps	Large consumer brands Fintech companies Travel companies Enterprise support teams

Questions people ask

Which is better, Close or Decagon?

Close scores highest overall in our ratings (Close 4.1/5 and Decagon 3.9/5). Close is best for calling and texting leads straight from the CRM and following up leads automatically by email and text. Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts.

Which is cheaper, Close or Decagon?

Close: There's no free plan. Paid plans start at $9/user/mo. Decagon: Pricing isn't published; check the vendor's site for a quote.

Which is easier to use, Close or Decagon?

Close rates highest for ease of use in our scores. Small sales teams and solo sellers who call and email a lot of leads and want it all in one tool.

Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.

Swap in another tool

More tools from Sales & Customer Support in the library.