Side-by-side comparison · Sales & Customer Support
Intercom vs Lusha
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Pick it if: Online businesses and software companies with a support team that wants an AI agent to take the first pass at every question.
Pick it if: Sales reps, recruiters and founders who need someone's email or phone number quickly while browsing LinkedIn.
Intercom scores highest overall, but Lusha gives you more for your money. Which one is right comes down to what you value most.
Overview
| Attribute | Intercom | Lusha |
|---|---|---|
| In one line | Customer support inbox, help centre and chat, with the Fin AI agent answering first. | Finds business emails and phone numbers for the people you want to sell to. |
| Pricing model | Paid | Freemium |
| Starting price | $0.99 per outcome | From $37.45/mo |
| Free plan | No | Yes |
| Works with Claude Code | Yes | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Intercom | Lusha |
|---|---|---|
| Overall rating | 4.2Winner | 3.7 |
| Ease of useHow quickly someone non-technical gets value from it. | 4.0 | 4.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 5.0 | 3.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 3.0 |
| Value for moneyWhat you get for the price, including the free plan. | 3.0 | 3.5 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.5 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Intercom | Lusha |
|---|---|---|
| Access & platform | ||
| Free plan | No | Yes |
| Mobile app | Yes | – |
| Desktop app | – | – |
| Browser extension | – | Yes |
| API access | Yes | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | Yes | – |
| Understands images | Yes | – |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | No |
| Runs agents or automations | Yes | – |
| Learns your brand or style | Yes | – |
| Works in many languages | Yes | – |
| Capabilities score | 10/ 17 | 6/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Intercom | Lusha |
|---|---|---|
| Plans | Fin on its own $0.99 per outcome, monthly minimum Teams happy with their current helpdesk who want the AI agent only. | Free Free Trying it, or finding the odd contact. |
Essential $29/seat/mo, plus $0.99 per Fin outcome Small teams starting out with live chat and an AI agent. | StarterOur pick From $37.45/mo billed yearly One person prospecting regularly. | |
AdvancedOur pick $85/seat/mo, plus $0.99 per Fin outcome Growing support teams that need automation and several inboxes. | Pro From $52.45/mo billed yearly Small teams that want the API and signals. | |
Expert $132/seat/mo, plus $0.99 per Fin outcome Larger teams with security and multi-brand needs. | Premium From $299.95/mo billed yearly Sales teams sharing credits. | |
Scale Custom Large organisations. | ||
| Which plan to pick | Start the 14-day trial and see how many conversations Fin handles, because that number drives the bill more than seats do. Most teams with more than a couple of agents end up on Advanced for the workflows. If you already run Zendesk or Salesforce and like it, try Fin on its own first. | Use the free plan to check the data covers your market before paying. Starter suits one rep who mainly needs emails; if you need lots of phone numbers, work out the credits first, since each one costs 5. Yearly credits are given upfront and reset at the end of the year, while monthly plans roll unused credits over. |
Key features
Pros and cons
| Attribute | Intercom | Lusha |
|---|---|---|
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Who each one is for
| Attribute | Intercom | Lusha |
|---|---|---|
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Questions people ask
Which is better, Intercom or Lusha?
Intercom scores highest overall in our ratings (Intercom 4.2/5 and Lusha 3.7/5). Intercom is best for answering common customer questions automatically and website and in-app live chat. Lusha is best for getting a prospect's phone number from LinkedIn and filling in missing emails and phones in your CRM.
Which is cheaper, Intercom or Lusha?
Intercom: There's no free plan. Paid plans start at $0.99 per outcome. Lusha: There's a free plan, and paid plans start at From $37.45/mo.
Which is easier to use, Intercom or Lusha?
Lusha rates highest for ease of use in our scores. Sales reps, recruiters and founders who need someone's email or phone number quickly while browsing LinkedIn.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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