Side-by-side comparison · Sales & Customer Support
Decagon vs Retell AI
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Overview
| Attribute | Decagon | Retell AI |
|---|---|---|
| In one line | AI agents that answer customer chats, emails and phone calls for large companies. | AI phone agents that answer calls, book appointments and make outbound calls. |
| Pricing model | Paid | Paid |
| Starting price | See website | About $0.07–$0.31/min |
| Free plan | No | No |
| Works with Claude Code | No | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Decagon | Retell AI |
|---|---|---|
| Overall rating | 3.9 | 4.1Winner |
| Ease of useHow quickly someone non-technical gets value from it. | 3.0 | 3.5 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 4.5 |
| Output qualityHow good the results are before you fix them. | 4.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.0 | 4.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.5 | 4.0 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Decagon | Retell AI |
|---|---|---|
| Access & platform | ||
| Free plan | No | No |
| Mobile app | No | – |
| Desktop app | No | – |
| Browser extension | No | – |
| API access | – | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | Yes | Yes |
| Understands images | – | – |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | – |
| Runs agents or automations | Yes | Yes |
| Learns your brand or style | Yes | – |
| Works in many languages | Yes | Yes |
| Capabilities score | 7/ 17 | 7/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Decagon | Retell AI |
|---|---|---|
| Plans | EnterpriseOur pick Custom Large companies with high support volume. | Pay as you goOur pick About $0.07–$0.31/min Most small businesses and agencies. |
Enterprise Custom High call volumes and compliance needs. | ||
| Which plan to pick | There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month. | Start on pay as you go with the free credits, build one agent for your most common call and test it on your own phone. Talk to sales only once you run thousands of minutes a month. |
Key features
Pros and cons
| Attribute | Decagon | Retell AI |
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Who each one is for
| Attribute | Decagon | Retell AI |
|---|---|---|
| Best for |
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Questions people ask
Which is better, Decagon or Retell AI?
Retell AI scores highest overall in our ratings (Decagon 3.9/5 and Retell AI 4.1/5). Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Retell AI is best for AI receptionist for a small business and booking appointments by phone.
Which is cheaper, Decagon or Retell AI?
Decagon: Pricing isn't published; check the vendor's site for a quote. Retell AI: There's no free plan. Paid plans start at About $0.07–$0.31/min.
Which is easier to use, Decagon or Retell AI?
Retell AI rates highest for ease of use in our scores. Service businesses and agencies that want an AI receptionist or phone agent without hiring developers.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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