Side-by-side comparison · Sales & Customer Support

Decagon vs Pipedrive

Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.

Decagon

3.9

Free to start

Details Visit

Best overall

Pipedrive

4.1

From $14/seat/mo

Details Visit

Comparing 2 tools. Add one more if you like.

At a glance

Decagon3.9

Pick it if: Large companies with big support teams that want AI to handle most customer chats, emails and calls.

Pipedrive4.1

Best overallBest valueEasiest to use

Pick it if: Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.

Overview

Attribute	Decagon	Pipedrive
In one line	AI agents that answer customer chats, emails and phone calls for large companies.	Simple sales CRM that shows every deal as a card on a board, with an AI sales assistant.
Pricing model	Paid	Paid
Starting price	See website	$14/seat/mo
Free plan	No	No
Works with Claude Code	No	Yes

Rating breakdown

Our scores out of 5. The higher bar in each row is highlighted.

Attribute	Decagon	Pipedrive
Overall rating	3.9	4.1Winner
Ease of useHow quickly someone non-technical gets value from it.	3.0	4.5
FeaturesHow completely it covers its own job, and how well the pieces fit together.	4.5	4.0
Output qualityHow good the results are before you fix them.	4.5	4.0
Value for moneyWhat you get for the price, including the free plan.	3.0	4.0
Speed & reliabilityHow fast it is and how often it falls over.	4.5	4.0

Feature comparison

A tick means it does this today. A dash means we haven't checked.

Attribute	Decagon	Pipedrive
Access & platform
Free plan	No	No
Mobile app	No	Yes
Desktop app	No	–
Browser extension	No	Yes
API access	–	Yes
Teams & business
Team workspace	Yes	Yes
Enterprise plan or SSO	Yes	–
Connects to other apps	Yes	Yes
Open source or self-hosted	No	No
AI abilities
Works with your files	Yes	–
Understands images	–	–
Makes images	No	No
Makes video	No	No
Writes code	No	No
Runs agents or automations	Yes	Yes
Learns your brand or style	Yes	–
Works in many languages	Yes	Yes
Capabilities score	7/ 17	7/ 17

Pricing

Plans as listed on each vendor's site when we last checked. Confirm before you buy.

Attribute	Decagon	Pipedrive
Plans	EnterpriseOur pick Custom Large companies with high support volume.	Lite $14/seat/mo billed yearly, or $24 monthly One person who just needs a pipeline and reminders.
		GrowthOur pick $39/seat/mo billed yearly, or $49 monthly Small teams who live in their inbox.
		Premium $59/seat/mo billed yearly, or $79 monthly Teams that want to capture and score leads too.
		Ultimate $79/seat/mo billed yearly, or $99 monthly Bigger teams that need the highest limits and tighter security.
Which plan to pick	There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month.	Growth is the plan most small teams should start on, because Lite has no proper email sync or automations. Move to Premium if you want web forms and lead scoring without paying for add-ons. Prices exclude tax and vary by country.

Key features

Attribute	Decagon	Pipedrive
Standout features	Chat, email and voice Agent Operating Procedures Real actions Testing and A/B tests Quality checks Customer insights	Visual pipeline AI Sales Assistant Email sync and tracking Automations Lead capture Reports and forecasts

Pros and cons

Attribute	Decagon	Pipedrive
Pros	Takes real actions in customer accounts, not only answers Support teams can change how the agent behaves without engineers Strong testing and quality tools before changes go live Handles chat, email and phone in one agent Big-name customers report high resolution rates	Very easy to learn, even for people who hate CRMs The pipeline view makes it obvious what needs doing Official Claude connector for reading and updating deals Huge app marketplace with 500+ integrations Good mobile app for updating deals on the go
Cons	Large companies only, with no public pricing, trial or self-serve plan Contracts are reported to start well above $100,000 a year Setup takes weeks and needs your systems connected Most performance figures come from Decagon and its customers	No free plan, only a 14-day trial Lite is too limited, so the real starting price is Growth Lead capture, campaigns and web visitor tracking cost extra on lower plans Marketing tools are thin next to HubSpot Reporting gets limited once you want detailed custom reports

Who each one is for

Attribute	Decagon	Pipedrive
Best for	Automating support at a large consumer brand AI agents that take real actions in customer accounts Answering phone calls with AI in many languages Support teams that want to change the AI without engineers	Tracking deals from first contact to signed Reminders so no lead is forgotten Small sales teams who want a simple CRM Forecasting what's likely to close this month
You'll find it used by	Large consumer brands Fintech companies Travel companies Enterprise support teams	Small businesses Agencies Sales teams Consultants Real estate

Questions people ask

Which is better, Decagon or Pipedrive?

Pipedrive scores highest overall in our ratings (Decagon 3.9/5 and Pipedrive 4.1/5). Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Pipedrive is best for tracking deals from first contact to signed and reminders so no lead is forgotten.

Which is cheaper, Decagon or Pipedrive?

Decagon: Pricing isn't published; check the vendor's site for a quote. Pipedrive: There's no free plan. Paid plans start at $14/seat/mo.

Which is easier to use, Decagon or Pipedrive?

Pipedrive rates highest for ease of use in our scores. Small businesses, agencies and sales teams of one to twenty people who want a clear view of every deal without a complicated CRM.

Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.

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