Side-by-side comparison · Sales & Customer Support
Decagon vs Intercom
Everything that matters when choosing between them, in one place: our rating, what each can do, what they cost, and the trade-offs.
Comparing 2 tools. Add one more if you like.
At a glance
Overview
| Attribute | Decagon | Intercom |
|---|---|---|
| In one line | AI agents that answer customer chats, emails and phone calls for large companies. | Customer support inbox, help centre and chat, with the Fin AI agent answering first. |
| Pricing model | Paid | Paid |
| Starting price | See website | $0.99 per outcome |
| Free plan | No | No |
| Works with Claude Code | No | Yes |
Rating breakdown
Our scores out of 5. The higher bar in each row is highlighted.
| Attribute | Decagon | Intercom |
|---|---|---|
| Overall rating | 3.9 | 4.2Winner |
| Ease of useHow quickly someone non-technical gets value from it. | 3.0 | 4.0 |
| FeaturesHow completely it covers its own job, and how well the pieces fit together. | 4.5 | 5.0 |
| Output qualityHow good the results are before you fix them. | 4.5 | 4.5 |
| Value for moneyWhat you get for the price, including the free plan. | 3.0 | 3.0 |
| Speed & reliabilityHow fast it is and how often it falls over. | 4.5 | 4.5 |
Feature comparison
A tick means it does this today. A dash means we haven't checked.
| Attribute | Decagon | Intercom |
|---|---|---|
| Access & platform | ||
| Free plan | No | No |
| Mobile app | No | Yes |
| Desktop app | No | – |
| Browser extension | No | – |
| API access | – | Yes |
| Teams & business | ||
| Team workspace | Yes | Yes |
| Enterprise plan or SSO | Yes | Yes |
| Connects to other apps | Yes | Yes |
| Open source or self-hosted | No | No |
| AI abilities | ||
| Works with your files | Yes | Yes |
| Understands images | – | Yes |
| Makes images | No | No |
| Makes video | No | No |
| Writes code | No | No |
| Runs agents or automations | Yes | Yes |
| Learns your brand or style | Yes | Yes |
| Works in many languages | Yes | Yes |
| Capabilities score | 7/ 17 | 10/ 17 |
Pricing
Plans as listed on each vendor's site when we last checked. Confirm before you buy.
| Attribute | Decagon | Intercom |
|---|---|---|
| Plans | EnterpriseOur pick Custom Large companies with high support volume. | Fin on its own $0.99 per outcome, monthly minimum Teams happy with their current helpdesk who want the AI agent only. |
Essential $29/seat/mo, plus $0.99 per Fin outcome Small teams starting out with live chat and an AI agent. | ||
AdvancedOur pick $85/seat/mo, plus $0.99 per Fin outcome Growing support teams that need automation and several inboxes. | ||
Expert $132/seat/mo, plus $0.99 per Fin outcome Larger teams with security and multi-brand needs. | ||
| Which plan to pick | There's only one way to buy it: book a demo and get a custom quote. It only makes sense once you handle tens of thousands of support conversations a month. | Start the 14-day trial and see how many conversations Fin handles, because that number drives the bill more than seats do. Most teams with more than a couple of agents end up on Advanced for the workflows. If you already run Zendesk or Salesforce and like it, try Fin on its own first. |
Key features
Pros and cons
| Attribute | Decagon | Intercom |
|---|---|---|
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Who each one is for
| Attribute | Decagon | Intercom |
|---|---|---|
| Best for |
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Questions people ask
Which is better, Decagon or Intercom?
Intercom scores highest overall in our ratings (Decagon 3.9/5 and Intercom 4.2/5). Decagon is best for automating support at a large consumer brand and AI agents that take real actions in customer accounts. Intercom is best for answering common customer questions automatically and website and in-app live chat.
Which is cheaper, Decagon or Intercom?
Decagon: Pricing isn't published; check the vendor's site for a quote. Intercom: There's no free plan. Paid plans start at $0.99 per outcome.
Which is easier to use, Decagon or Intercom?
Intercom rates highest for ease of use in our scores. Online businesses and software companies with a support team that wants an AI agent to take the first pass at every question.
How we compare
Ratings are our own, from using each tool, across ease of use, features, output quality, value for money, speed & reliability.
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