Knowledge Work: Sales
Business & Operations
Anthropic's sales plugin: call prep, follow-ups, CRM updates and a daily briefing.
Business & Operations
Knowledge Work: Customer Support
Triage tickets, draft replies, package escalations and turn fixes into help articles.
Open sourceBy Anthropic
View source What is it?
Anthropic's official support plugin adds /triage, /research, /draft-response, /escalate and /kb-article. Behind them sit skills for a P1 to P4 priority framework, researching a customer's history, replies matched to tone and channel, structured escalations and help-centre writing.
The useful part is the loop: once a tricky ticket is solved, /kb-article turns the fix into a help article, so the same question gets answered without a ticket next time.
Install in Claude Code
In Claude Cowork, open the plugin directory on claude.com and add Customer Support. In Claude Code run /plugin marketplace add anthropics/knowledge-work-plugins, then /plugin install customer-support@knowledge-work-plugins. Connect Intercom, HubSpot, Notion or Guru, Slack and Microsoft 365 when it asks; without them it still works, you just paste the context in yourself.
Try this prompt
Paste into Claude Code
/draft-response A customer's order arrived damaged for the second time and they want a refund. Write a reply that keeps them as a customer.Who it's for
Small businesses and support teams answering customers by email or chat.
Best for
- Prioritising a busy inbox
- Difficult customer replies
- Escalating bugs with full context
- Building a help centre
Why it made the list
It brings a support team's playbook to businesses too small to have one.
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